Abstract
This paper presents a method to explore user experiences over time. The authors propose a structured procedure, using timelines and annotations to facilitate storytelling and data analysis in a user study. It captures participants’ storytelling of prolonged interactive experience. Through our research trial, we demonstrate the potentials to use the timeline’s visual representation for analytical purposes as well as creating accumulative knowledge. The novel contribution of this proposal is a complementary research method to many well-established longitudinal research approaches. The timeline annotations feature like a map on collecting information about people's prior interactive experience with technologies. It also supports a holistic understanding of a target user group and their overall user experience with devices, functionalities, and services.
Keywords
user experience over time; mapping
DOI
https://doi.org/10.21606/drs.2020.234
Citation
Huang, C., and Stolterman, E. (2020) Mapping Interactive Experience Over Time, in Boess, S., Cheung, M. and Cain, R. (eds.), Synergy - DRS International Conference 2020, 11-14 August, Held online. https://doi.org/10.21606/drs.2020.234
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Mapping Interactive Experience Over Time
This paper presents a method to explore user experiences over time. The authors propose a structured procedure, using timelines and annotations to facilitate storytelling and data analysis in a user study. It captures participants’ storytelling of prolonged interactive experience. Through our research trial, we demonstrate the potentials to use the timeline’s visual representation for analytical purposes as well as creating accumulative knowledge. The novel contribution of this proposal is a complementary research method to many well-established longitudinal research approaches. The timeline annotations feature like a map on collecting information about people's prior interactive experience with technologies. It also supports a holistic understanding of a target user group and their overall user experience with devices, functionalities, and services.