Abstract

This paper presents a method to explore user experiences over time. The authors propose a structured procedure, using timelines and annotations to facilitate storytelling and data analysis in a user study. It captures participants’ storytelling of prolonged interactive experience. Through our research trial, we demonstrate the potentials to use the timeline’s visual representation for analytical purposes as well as creating accumulative knowledge. The novel contribution of this proposal is a complementary research method to many well-established longitudinal research approaches. The timeline annotations feature like a map on collecting information about people's prior interactive experience with technologies. It also supports a holistic understanding of a target user group and their overall user experience with devices, functionalities, and services.

Keywords:

user experience over time; mapping

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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Aug 11th, 12:00 AM

Mapping Interactive Experience Over Time

This paper presents a method to explore user experiences over time. The authors propose a structured procedure, using timelines and annotations to facilitate storytelling and data analysis in a user study. It captures participants’ storytelling of prolonged interactive experience. Through our research trial, we demonstrate the potentials to use the timeline’s visual representation for analytical purposes as well as creating accumulative knowledge. The novel contribution of this proposal is a complementary research method to many well-established longitudinal research approaches. The timeline annotations feature like a map on collecting information about people's prior interactive experience with technologies. It also supports a holistic understanding of a target user group and their overall user experience with devices, functionalities, and services.

 

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