Abstract
In the evolving landscape of public sector digital transformation, the integration of design thinking and stakeholder engagement presents a pressing challenge and a valuable opportunity. As a response to this challenge, there is a growing interest in the implementation of training programs within the theoretical framework of translational practices. This study adopts an organisational lens and an analytical framework to look into three instances of design translation in multi-stakeholder ecosystems. Drawing insights from a three-year exploration, it examines the dynamics within two ecosystems: the multidisciplinary and multi-operational partners responsible for designing and executing the training program, and the program participants. By investigating these instances, this study sheds light on favourable or hindering circumstances in the transition of design to the public sector digital transformation within collaborative, multi-stakeholder environments.
Keywords
govtech; business-to-government services; private-public sector; startups; organisational learning; stakeholder engagement
DOI
https://doi.org/10.21606/drs.2024.1048
Citation
Mariani, I., D'Aleo, G., Mortati, M., and Rizzo, F. (2024) Shaping Public Sector Digital Transformation through Design. Translation approaches on training programs as multi-stakeholder ecosystems, in Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.1048
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Paper
Included in
Shaping Public Sector Digital Transformation through Design. Translation approaches on training programs as multi-stakeholder ecosystems
In the evolving landscape of public sector digital transformation, the integration of design thinking and stakeholder engagement presents a pressing challenge and a valuable opportunity. As a response to this challenge, there is a growing interest in the implementation of training programs within the theoretical framework of translational practices. This study adopts an organisational lens and an analytical framework to look into three instances of design translation in multi-stakeholder ecosystems. Drawing insights from a three-year exploration, it examines the dynamics within two ecosystems: the multidisciplinary and multi-operational partners responsible for designing and executing the training program, and the program participants. By investigating these instances, this study sheds light on favourable or hindering circumstances in the transition of design to the public sector digital transformation within collaborative, multi-stakeholder environments.