Abstract
Australian museums invest heavily in hybrid and immersive gallery technologies yet treat their websites, where many neurodiverse visitors seek essential planning information, as static brochures. As 15 to 20 percent of the global population is neurodivergent, this oversight affects a significant audience. This study presents the first Australian audit of neurodivergent accessibility across 43 museums, revealing major disconnects: 86% offer minimal digital experiences despite their accessibility potential, and 35% provide no neurodivergent resources. While many claim consultation, neurodivergent voices remain absent from digital design. Shared digital infrastructure across museum networks creates sector-wide intervention points, since improving centralised systems could enhance accessibility across multiple institutions. Building on theory that calls for co-design and recognition of digital as a heritage experience, this practice-led research establishes baseline data to move from advocacy to implementation. In partnership with a federal museum, future phases will test neurodivergent-led co-design to drive organisational change and meaningful accessibility.
Keywords
neurodiversity, museum accessibility, digital experiences, co-design, Australian museums
DOI
https://doi.org/10.21606/drs.2026.1963
Citation
Arreola Rosendo, J.E. (2026) Beyond the Gallery: Neurodivergent Digital Access in Australian Museums, in Simeone, L., Gray, C. M., Verhoeven, A., de Götzen, A., Bakırlıoğlu, Y., Zohar, H., Stead, M., and Buwert, P. (eds.), DRS2026: Edinburgh, 8–12 June, Edinburgh, United Kingdom. https://doi.org/10.21606/drs.2026.1963
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Included in
Beyond the Gallery: Neurodivergent Digital Access in Australian Museums
Australian museums invest heavily in hybrid and immersive gallery technologies yet treat their websites, where many neurodiverse visitors seek essential planning information, as static brochures. As 15 to 20 percent of the global population is neurodivergent, this oversight affects a significant audience. This study presents the first Australian audit of neurodivergent accessibility across 43 museums, revealing major disconnects: 86% offer minimal digital experiences despite their accessibility potential, and 35% provide no neurodivergent resources. While many claim consultation, neurodivergent voices remain absent from digital design. Shared digital infrastructure across museum networks creates sector-wide intervention points, since improving centralised systems could enhance accessibility across multiple institutions. Building on theory that calls for co-design and recognition of digital as a heritage experience, this practice-led research establishes baseline data to move from advocacy to implementation. In partnership with a federal museum, future phases will test neurodivergent-led co-design to drive organisational change and meaningful accessibility.