Abstract
Traditional approaches to healthcare service design usually seek resilient healthcare relying on social interactions between care providers. The current growth in the adoption of digital technologies in healthcare systems, usually grouped under the acronym H4.0 (Healthcare 4.0), calls for the integration of Resilience Engineering (RE) principles and Information and Communications digital technologies in the design of healthcare services. This paper offers an expert-based mapping of how H4.0 technologies may impact four abilities that characterize resilient healthcare systems, namely: monitor, anticipate, respond, and learn. Based on our findings, we discuss how designers and healthcare managers should jointly consider RE and H4.0 dimensions to design healthcare services that are both lean and safe. Promising future research directions are also discussed.
Keywords
service design, healthcare services, healthcare 4.0, resilience engineering
DOI
https://doi.org/10.21606/iasdr.2023.133
Citation
Marques da Rosa, V., Fogliatto, F.S., Saurin, T.A., Tortorella, G.L.,and Tonetto, L.M.(2023) Transforming resilient healthcare systems: mapping the pathway forward with healthcare 4.0 technologies, in De Sainz Molestina, D., Galluzzo, L., Rizzo, F., Spallazzo, D. (eds.), IASDR 2023: Life-Changing Design, 9-13 October, Milan, Italy. https://doi.org/10.21606/iasdr.2023.133
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
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Transforming resilient healthcare systems: mapping the pathway forward with healthcare 4.0 technologies
Traditional approaches to healthcare service design usually seek resilient healthcare relying on social interactions between care providers. The current growth in the adoption of digital technologies in healthcare systems, usually grouped under the acronym H4.0 (Healthcare 4.0), calls for the integration of Resilience Engineering (RE) principles and Information and Communications digital technologies in the design of healthcare services. This paper offers an expert-based mapping of how H4.0 technologies may impact four abilities that characterize resilient healthcare systems, namely: monitor, anticipate, respond, and learn. Based on our findings, we discuss how designers and healthcare managers should jointly consider RE and H4.0 dimensions to design healthcare services that are both lean and safe. Promising future research directions are also discussed.