Abstract
How can service prototypes be created and evaluated? This paper describes how methods like bodystorming and experience prototyping can be used in combination with pluralistic walkthrough in an evaluation method we call 'service walkthrough'. We put the method to test in the development of augmented tourism services at the author Astrid Lindgren's childhood home. After initial design work; a mock-up and roleplay of a treasure hunt in the garden of the childhood home was made. It was evaluated using the service walkthrough method. The most important lesson learned was that a service walkthrough can be used to evaluate service prototypes and that it reveals information about practical as well as experiential issues for users.
Keywords
Service prototyping; evaluation; bodystorming; experience prototyping; pluralistic usability walkthrough; service walkthrough
DOI
https://doi.org/10.21606/servdes2012.12
Citation
Arvola, M., Blomkvist, J., Holmlid, S.,and Pezone, G.(2012) A Service Walkthrough in Astrid Lindgrenand's Footsteps, in Tossavainen, P. J., Harjula, M., & Holmlid, S. (eds.), ServDes 2012: Co-Creating Services, 8–10 February, Espoo, Finland. https://doi.org/10.21606/servdes2012.12
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
A Service Walkthrough in Astrid Lindgrenand's Footsteps
How can service prototypes be created and evaluated? This paper describes how methods like bodystorming and experience prototyping can be used in combination with pluralistic walkthrough in an evaluation method we call 'service walkthrough'. We put the method to test in the development of augmented tourism services at the author Astrid Lindgren's childhood home. After initial design work; a mock-up and roleplay of a treasure hunt in the garden of the childhood home was made. It was evaluated using the service walkthrough method. The most important lesson learned was that a service walkthrough can be used to evaluate service prototypes and that it reveals information about practical as well as experiential issues for users.