Abstract
Growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. Through a six-stage facilitated process; EBCD uses filmed patient narratives to promote change that is grounded in people’s experiences and engages participants in co-design activities to implement improvements. The co-design stage is a powerful and yet challenging one; as it requires both staff and patients to renegotiate their roles and expectations. When applied in the healthcare sector design approaches acquire a distinct political dimension by re-configuring the relationships of power between citizens and public services. From a critical review of approximately 60 EBCD projects; we reflect on lessons for effective participatory co-design approaches.
Keywords
Experience-based Co-design; healthcare organisations; participatory design
DOI
https://doi.org/10.21606/servdes2014.13
Citation
Donetto, S., Pierri, P., Tsianakas, V.,and Robert, G.(2014) Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector, in Sangiorgi, D., Hands, D., & Murphy, E. (eds.), ServDes 2014: Service Future, 9–11 April, Lancaster, United Kingdom. https://doi.org/10.21606/servdes2014.13
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector
Growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. Through a six-stage facilitated process; EBCD uses filmed patient narratives to promote change that is grounded in people’s experiences and engages participants in co-design activities to implement improvements. The co-design stage is a powerful and yet challenging one; as it requires both staff and patients to renegotiate their roles and expectations. When applied in the healthcare sector design approaches acquire a distinct political dimension by re-configuring the relationships of power between citizens and public services. From a critical review of approximately 60 EBCD projects; we reflect on lessons for effective participatory co-design approaches.