ServDes 2014: Service Future

Schedule
Wednesday, April 9th
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2014
9:00 AM	A Design-led Complex Intervention for the Stroke Rehabilitation Service Alastair Macdonald, School of Design, The Glasgow School of Art, Scotland David Loudon, School of Design, The Glasgow School of Art, Scotland Anne Taylor, School of Design, The Glasgow School of Art, Scotland 9:00 AM - 7:00 PM
9:00 AM	A Research Framework for Service Evaluation Francesca Foglieni, Politecnico di Milano, Milano, Italy Stefano Maffei, Politecnico di Milano, Milano, Italy Beatrice Villari, Politecnico di Milano, Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Accessible Self-Service: A Driver For Innovation in Service Design Jenny S. Darzentas, Department of Product and Systems Design Engineering, University of the Aegean, Greece John Darzentas, Department of Product and Systems Design Engineering, University of the Aegean, Greece 9:00 AM - 7:00 PM
9:00 AM	Bedside Manners: Lessons Learned from Design Practice in Healthcare Daniel Wolstenholme, User-centred Healthcare Design, Sheffield Teaching Hospitals NHS Foundation Trust, UK Helena Sustar, User-centred Healthcare Design, Sheffield Hallam University, UK Simon Bowen, Newcastle University, School of Computing Science, UK 9:00 AM - 7:00 PM
9:00 AM	Borg-Human Interaction Design Claudio S. Pinhanez, IBM Research, Brazil 9:00 AM - 7:00 PM
9:00 AM	Brave New Worlds: Transitions in Design Practice Joyce Yee, Northumbria University, Faculty of Arts, Design and Social Sciences, Newcastle upon Tyne, UK Emma Jefferies, Northumbria University, Faculty of Arts, Design and Social Sciences, Newcastle upon Tyne, UK Lauren Tan, Northumbria University, Faculty of Arts, Design and Social Sciences, Newcastle upon Tyne, UK 9:00 AM - 7:00 PM
9:00 AM	Can Awareness-based Practices Benefit Co-creation in Community Social Innovation? Pratik Vyas, School of Design, Northumbria University, UK Robert Young, School of Design, Northumbria University, UK Nick Spencer, School of Design, Northumbria University, UK Petia Sice, School of Design, Northumbria University, UK 9:00 AM - 7:00 PM
9:00 AM	Challenges and Perspectives in Service Design Curricula: The Case of the Service Systems Design Master of Aalborg University in Copenhagen Amalia De Götzen, Department of Architecture, Design and Media Technology, Aalborg University, Copenhagen, Denmark Nicola Morelli, Department of Architecture, Design and Media Technology, Aalborg University, Copenhagen, Denmark Francesco Grani, Department of Architecture, Design and Media Technology, Aalborg University, Copenhagen, Denmark 9:00 AM - 7:00 PM
9:00 AM	Challenges in Designing and Scaling-Up Community Services Nicola Morelli, Department of Architecture, Design and Media Technology, Aalborg University, Aalborg, Denmark 9:00 AM - 7:00 PM
9:00 AM	Co-creation with Co-workers as a Creative Method for Improving Service in the Health Care Domain Erik Hammarström, Antrop, Sweden Johanna Thorell, Antrop, Sweden 9:00 AM - 7:00 PM
9:00 AM	CoCo Cosmos - Experiencing a New Visual Way to Develop Service Businesses Krista Keränen, Laurea University of Applied Sciences, Espoo, Finland Katri Ojasalo, Laurea University of Applied Sciences, Espoo, Finland Outi Kinnunen, Laurea University of Applied Sciences, Espoo, Finland 9:00 AM - 7:00 PM
9:00 AM	Components of a Visual Language for Service Design Ragnhild Halvorsrud, SINTEF, Oslo, Norway Eunji Lee, SINTEF, Oslo, Norway Ida Maria Haugstveit, SINTEF, Oslo, Norway Asbjørn Følstad, SINTEF, Oslo, Norway 9:00 AM - 7:00 PM
9:00 AM	Conceiving and Developing a Mainstream Consumer Service to Support Older or Vulnerable People Living Independently Nikki Holliday, Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK Gillian Ward, Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK Darren Awang, Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK David Harson, Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK 9:00 AM - 7:00 PM
9:00 AM	Customer Journeys: Involving Customers and Internal Resources in the Design and Management of Services Asbjørn Følstad, SINTEF, Oslo, Norway Knut Kvale, Telenor, Bærum, Norway Ragnhild Halvorsrud, SINTEF, Oslo, Norway 9:00 AM - 7:00 PM
9:00 AM	Dead or Alive: How Municipalities Can Use Service Design Tools to Create Live Services that are Flexible; Mindful and Involving Fredrik Sandberg, School of Design, Linnaeus University, Växjö, Sweden 9:00 AM - 7:00 PM
9:00 AM	Defining Values through Collaboration Karianne Rygh, Design Academy Eindhoven, The Netherlands Danielle Arets, Design Academy Eindhoven, The Netherlands Bas Raijmakers, Design Academy Eindhoven, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	Design for Cross-Sectorial Service Innovation - Provisional Framework Bettina Minder, Lucerne University of Applied Arts and Sciences, Lucerne, Switzerland 9:00 AM - 7:00 PM
9:00 AM	Design for Service Design and Educatioin Forum Lara Penin, Parsons The New School for Design, New York, USA Beatrice Villari, Politecnico di Milano, Milano, Italy Stefan Holmlid, Linköping University, Linköping, Sweden 9:00 AM - 7:00 PM
9:00 AM	Design for Service Design and Research Forum Daniela Sangiorgi, Lancaster University, UK Alison Prendville, University of the Arts London, UK Lia Patricio, University of Porto, Portugal Don Allen, CISCO and ISSIP member 9:00 AM - 7:00 PM
9:00 AM	Design for Social Innovation: Building a Framework of Connection Between Design and Social Innovation Beatrice Villari, Politecnico di Milano, Italy Marzia Mortati, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Design Legacies: Why Service Designers are not able to Embed Design in the Organisation Sabine Junginger, Kolding School of Design, Denmark 9:00 AM - 7:00 PM
9:00 AM	Design Strategies for Human Relations in Services Dirk Snelders, Faculty of Industrial Design Engineering, Delft University of Technology, Delft, The Netherlands Evelien Van de Garde-Perik, Faculty of Industrial Design Engineering, Delft University of Technology, Delft, The Netherlands Fernando Secomandi, Institute of Arts and Design, Federal University of Juiz de Fora, Brazil 9:00 AM - 7:00 PM
9:00 AM	Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector Sara Donetto, National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK Paola Pierri, National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK Vicki Tsianakas, National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK Glenn Robert, National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK 9:00 AM - 7:00 PM
9:00 AM	Feely Touchpoints and Bouncy Journeys? Kinetic Materials for Service Design Robb Mitchell, University of Southern Denmark, Denmark Mette Agger Eriksen, Malmö University, Sweden Sune Klok Gudiksen, University of Aalborg, Denmark Kirsikka Vaajakallio, Diagonal, Finland 9:00 AM - 7:00 PM
9:00 AM	Fragile Liaison — Opportunities and Challenges in Cross Organisational Service Networks Jaana Hyvärinen, Department of Design, School of Arts, Design and Architecture, Aalto University, Helsinki, Finland Jung-Joo Lee, Department of Design, School of Arts, Design and Architecture, Aalto University, Helsinki, Finland Tuuli Mattelmaki, Department of Design, School of Arts, Design and Architecture, Aalto University, Helsinki, Finland 9:00 AM - 7:00 PM
9:00 AM	Future Worlding for Service Design Sandjar Kozubæv, InReality, USA Chris Livaudais, InReality, USA 9:00 AM - 7:00 PM
9:00 AM	How to Get a Leader to Talk: Tangible Objects for Strategic Conversations in Service Design Simon Clatworthy, The Oslo School of Architecture and Design, AHO, Oslo, Norway Robin Oorschot, Delft University of Technology, TU Delft, The Netherlands Berit Lindquister, The Oslo School of Architecture and Design, AHO, Oslo, Norway 9:00 AM - 7:00 PM
9:00 AM	Imagineering as Complexity-Inspired Method for Transformative Service Design Diane Nijs, NHTV University of Applied Sciences Breda, The Netherlands Ir. Jo Van Engelen, NHTV University of Applied Sciences Breda, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	Incorporating the Customer Experience along Different Iterative Cycles of Service Design Teresa Sarmento, INESC TEC - Faculty of Engineering University of Porto, FEUP / Superior School of Arts and Design in Matosinhos, ESAD, Portugal Lia Patricio, INESC TEC - Faculty of Engineering University of Porto, FEUP, Portugal 9:00 AM - 7:00 PM
9:00 AM	Informal; Formal; Collaborative: Identifying New Models of Services within Favelas of Rio de Janeiro Maíra Joly, COPPE, Federal University of Rio de Janeiro, Brasil Carla Cipolla, COPPE, Federal University of Rio de Janeiro, Brasil Ezio Manzini, INDACO, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Networked Collaboration Canvas: How can Service Design facilitate Networked Collaboration? Lilian Henze, ID-StudioLab, Delft University of Technology, Delft, the Netherlands Ingrid Mulder, ID-StudioLab, Delft University of Technology, Delft / Creating 010, Rotterdam University, Rotterdam, the Netherlands 9:00 AM - 7:00 PM
9:00 AM	Open Badges for Service Designers Sarah Drummond, We are Snook, Glasgow, UK Valerie Carr, We are Snook, Glasgow, UK Andy Young, We are Snook, Glasgow, UK Lizzie Brotherston, We are Snook, Glasgow, UK 9:00 AM - 7:00 PM
9:00 AM	Open Service Design? Exploring Customer Co-Creation in a Service Manufactory Julia M. Jonas, Friedrich-Alexander University Erlangen-Nuremberg, Germany Angela Roth, Friedrich-Alexander University Erlangen-Nuremberg, Germany Stefan Wolpert, Fraunhofer SCS Nuremberg, Germany Kathrin M. Moeslein, Friedrich-Alexander University Erlangen-Nuremberg, Germany 9:00 AM - 7:00 PM
9:00 AM	Open Service Innovation Platforms and Experience Dimitra Chasanidou, SINTEF ICT, Oslo, Norway Amela Karahasanovic, SINTEF ICT, Oslo, Norway 9:00 AM - 7:00 PM
9:00 AM	Passing on; Handing over; Letting go - The Passage of Embodied Design Methods for Disaster Preparedness Yoko Akama, School of Media and Communication, RMIT University, Australia 9:00 AM - 7:00 PM
9:00 AM	Positioning Service Design as Transformational Approach in Education for Sustainable Development (ESD) Ksenija Kuzmina, Loughborough Design School, Loughborough University, Loughborough, UK Tracy Bhamra, Loughborough Design School, Loughborough University, Loughborough, UK 9:00 AM - 7:00 PM
9:00 AM	Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara Necmiye Savut, Department of Interior Architecture and Environmental Design, Bilkent University, Turkey Halime Demirkan, Department of Interior Architecture and Environmental Design, Bilkent University, Turkey 9:00 AM - 7:00 PM
9:00 AM	Published Research vs. Business Reality: Towards a Common Understanding of Customer Journey Mapping Markus Edgar Hormeß, WorkPlayExperience, Germany Marc Stickdorn, smaply, myServiceFellow, Austria 9:00 AM - 7:00 PM
9:00 AM	Resource Oriented Service Ideation: Integrating S-D Logic with Service Design Techniques Masanao Takeyama, Keio University, Tokyo, Japan Kahoru Tsukui, Keio University, Tokyo, Japan Yoshitaka Shibata, Hitachi, Ltd., Tokyo, Japan 9:00 AM - 7:00 PM
9:00 AM	Service Archetypes; A Methodological Consideration Stefan Holmlid, Linköping University, Linköping, Sweden Johan Blomkvist, Linköping University, Linköping, Sweden 9:00 AM - 7:00 PM
9:00 AM	Service Design and Social Innovation Forum Ezio Manzini, DESIS Network Carla Cipolla, Universidade Federal do Rio de Janeiro, Brazil / DESIS Network Adam Thorpe, University of the Arts London, UK, University of the Arts London, UK / DESIS Network DESIS Network 9:00 AM - 7:00 PM
9:00 AM	Service Design as an Approach to New Service Development: Reflections and Future Studies Eun Yu, ImaginationLancaster, Lancaster University, UK Daniela Sangiorgi, ImaginationLancaster, Lancaster University, UK 9:00 AM - 7:00 PM
9:00 AM	Service Futures: What is Expected from Customer Care? Asbjørn Følstad, SINTEF, Oslo, Norway Knut Kvale, Telenor Research, Fornebu, Norway Joachim Bråthen, Telenor Research, Fornebu / University of Oslo, Norway Ida Maria Haugstveit, SINTEF, Oslo, Norway 9:00 AM - 7:00 PM
9:00 AM	Servitization of Products as an Approach For Design-Driven Innovation Ehsan Baha, Department of Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands Aylin Groenewoud, Department of Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands Koert van Mensvoort, Department of Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	Starting a Conversation: the Need for and Application of Service Design in International Development Ruth Edmonds, Keep Your Shoes Dirty, London, UK Mary Rose Cook, Uscreates, London, UK 9:00 AM - 7:00 PM
9:00 AM	The Appliance of Science — How Behavioural Science Can Help Create Better Services Ed Gardiner, The Design Council, London, UK Rupert Tebb, Paper, London, UK 9:00 AM - 7:00 PM
9:00 AM	The Applicability of Online Communities in Health Service Co-Design Ander Altuna, Loughborough Design School, Loughborough University, UK Thomas Jun, Loughborough Design School, Loughborough University, UK 9:00 AM - 7:00 PM
9:00 AM	The Future of the Service Design Category: Authentic Adaption as a Way Out? Eva Kirchberger, Imperial College London, UK Mark Kennedy, Imperial College London, UK 9:00 AM - 7:00 PM
9:00 AM	The Identification of Innovative Customer Groups for Collaborative Design Activities Jakob Trischler, Southern Cross University, Australia Don Scott, Southern Cross University, Australia 9:00 AM - 7:00 PM
9:00 AM	The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations Laura Warwick, Northumbria University, Newcastle-upon-Tyne, UK Robert Young, Northumbria University, Newcastle-upon-Tyne, UK Matthew Lievesley, Northumbria University, Newcastle-upon-Tyne, UK 9:00 AM - 7:00 PM
9:00 AM	The Role of Service Design in the Effectual Journey of Social Entrepreneurs Gerasimos Balis, Lancaster University, Lancaster, UK 9:00 AM - 7:00 PM
9:00 AM	The Service Ouroboros: Designing Persona Service Cycles Sune Klok Gudiksen, Aalborg University, Denmark Eva Brandt, The Royal Danish Academy of Fine Arts, Denmark 9:00 AM - 7:00 PM
9:00 AM	The Strategic Role of Design in Supporting Knowledge Exchange Jennifer Ballie, Design in Action, University of Dundee, Dundee, UK Suzanne Prior, Design in Action, University of Dundee, Dundee, UK 9:00 AM - 7:00 PM
9:00 AM	Toward an Anthropology of Services Jeanette Blomberg, IBM Research, San Jose, CA, USA Chuck Darrah, IBM Research, San Jose, CA, USA 9:00 AM - 7:00 PM
9:00 AM	Transforming Basque Manufacturing Companies through Service Design: Showing the Potential of Service Thinking Ion Iriarte, Design Innovation Centre, Mondragon Unibertsitatea, Mondragon, Spain Daniel Justel, Design Innovation Centre, Mondragon Unibertsitatea, Mondragon, Spain Mikel Orobengoa, Design Innovation Centre, Mondragon Unibertsitatea, Mondragon, Spain Ester Val, Design Innovation Centre, Mondragon Unibertsitatea, Mondragon, Spain Itsaso Gonzalez, Design Innovation Centre, Mondragon Unibertsitatea, Mondragon, Spain 9:00 AM - 7:00 PM
9:00 AM	Transforming Student Services in Higher Education Heather Madden, Cork Institute of Technology, Cork, Ireland 9:00 AM - 7:00 PM
9:00 AM	Transforming the Planning Process - Challenges for the Service Designer Lara Salinas, Lancaster University, Lancaster, UK Sebastian Weise, Lancaster University, Lancaster, UK Serena Pollastri, Lancaster University, Lancaster, UK 9:00 AM - 7:00 PM
9:00 AM	Using Information Visualisation to Support Creativity in Service Design Workshops Graham Dove, Centre for Creativity in Professional Practice, City University London, UK Sara Jones, Centre for Creativity in Professional Practice, City University London, UK 9:00 AM - 7:00 PM
9:00 AM	Wearable Probes for Service Design Aaron Mullane, IT-University of Copenhagen, Denmark Jarmo Laaksolahti, IT-University of Copenhagen, Denmark Dag Svanæs, IT-University of Copenhagen, Denmark 9:00 AM - 7:00 PM
9:00 AM	Weaving Place into the Centre of Service Design: A Reflective Case Study Alison Prendiville, LCC, University of the Arts London, UK 9:00 AM - 7:00 PM
9:00 AM	What triggers Us?! A Close Look at Socio-Material Situations of Co-designing Services Mette Agger Eriksen, Malmö University, Sweden 9:00 AM - 7:00 PM

ServDes 2014: Service Future

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