Abstract
The aim of the study is to develop a public service design framework as an innovative management tool to be used in decision-making in the urban areas for age-friendly cities. Based on the previous research on age-friendly cities; the relevant initiative priorities that are mainly shaped by the population of the city of Ankara are determined. A collaborative approach among the citizens and service providers is used as a basis for developing a framework for public service design. The self-assessment tool that is composed of 82 items categorized under eight themes of an age-friendly city was completed by 251 citizens. Results of the Principal Component Analysis method indicated that the primary factor was composed of the community support and health services features. The second factor was related to transportation; and; the third was the combination of civic participation and employment features with respect and social inclusion features.
Keywords
age-friendly cities; collaborative approach; service design
DOI
https://doi.org/10.21606/servdes2014.1
Citation
Savut, N.,and Demirkan, H.(2014) Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara, in Sangiorgi, D., Hands, D., & Murphy, E. (eds.), ServDes 2014: Service Future, 9–11 April, Lancaster, United Kingdom. https://doi.org/10.21606/servdes2014.1
Creative Commons License
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Conference Track
Research Papers
Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara
The aim of the study is to develop a public service design framework as an innovative management tool to be used in decision-making in the urban areas for age-friendly cities. Based on the previous research on age-friendly cities; the relevant initiative priorities that are mainly shaped by the population of the city of Ankara are determined. A collaborative approach among the citizens and service providers is used as a basis for developing a framework for public service design. The self-assessment tool that is composed of 82 items categorized under eight themes of an age-friendly city was completed by 251 citizens. Results of the Principal Component Analysis method indicated that the primary factor was composed of the community support and health services features. The second factor was related to transportation; and; the third was the combination of civic participation and employment features with respect and social inclusion features.