Starting a Conversation: the Need for and Application of Service Design in International Development
Abstract
International Development is concerned with the provision of public services and development programmes in contexts where resources are scarce and states are often fragile. Service design has much to offer the kinds of problems faced by International Development organisations. In this paper; we open a conversation about the need for; and application of; Service Design in International Development; focusing on two of its core principles; collaboration and user-centeredness. We also unpack some problematics that need attention when applying a Service Design approach to International Development programming.
Keywords
Service Design; International Development; collaboration; user-centred; social innovation
DOI
https://doi.org/10.21606/servdes2014.5
Citation
Edmonds, R.,and Cook, M.(2014) Starting a Conversation: the Need for and Application of Service Design in International Development, in Sangiorgi, D., Hands, D., & Murphy, E. (eds.), ServDes 2014: Service Future, 9–11 April, Lancaster, United Kingdom. https://doi.org/10.21606/servdes2014.5
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Starting a Conversation: the Need for and Application of Service Design in International Development
International Development is concerned with the provision of public services and development programmes in contexts where resources are scarce and states are often fragile. Service design has much to offer the kinds of problems faced by International Development organisations. In this paper; we open a conversation about the need for; and application of; Service Design in International Development; focusing on two of its core principles; collaboration and user-centeredness. We also unpack some problematics that need attention when applying a Service Design approach to International Development programming.