Open Service Design? Exploring Customer Co-Creation in a Service Manufactory

Authors

Julia M. Jonas, Friedrich-Alexander University Erlangen-Nuremberg, Germany
Angela Roth, Friedrich-Alexander University Erlangen-Nuremberg, Germany
Stefan Wolpert, Fraunhofer SCS Nuremberg, Germany
Kathrin M. Moeslein, Friedrich-Alexander University Erlangen-Nuremberg, Germany

DOI

https://doi.org/10.21606/servdes2014.54

Citation

Jonas, J., Roth, A., Wolpert, S.,and Moeslein, K.(2014) Open Service Design? Exploring Customer Co-Creation in a Service Manufactory, in Sangiorgi, D., Hands, D., & Murphy, E. (eds.), ServDes 2014: Service Future, 9–11 April, Lancaster, United Kingdom. https://doi.org/10.21606/servdes2014.54

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Conference Track

Research Papers