Abstract
Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation; but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper; we present the ‘wearable probe’; a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey; helping to identify opportunities for service evolution and innovation.
Keywords
Service innovation; design probes; reflection; participatory design; personal informatics
DOI
https://doi.org/10.21606/servdes2014.20
Citation
Mullane, A., Laaksolahti, J.,and Svanæs, D.(2014) Wearable Probes for Service Design, in Sangiorgi, D., Hands, D., & Murphy, E. (eds.), ServDes 2014: Service Future, 9–11 April, Lancaster, United Kingdom. https://doi.org/10.21606/servdes2014.20
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Wearable Probes for Service Design
Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation; but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper; we present the ‘wearable probe’; a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey; helping to identify opportunities for service evolution and innovation.