Abstract
In practice based research; especially when working with non-research organisations; sometimes researchers face challenges related to the willingness of participants to openly share experiences outside the realms of the project. As a consequence; there are methodological challenges with showing results; and working with knowledge verification. In this paper we suggest that some of these obstacles might be dealt with by using service archetypes. These form a neutral basis on which the developed design knowledge may be applied.
Keywords
service archetypes; design research; communication; verification
DOI
https://doi.org/10.21606/servdes2014.22
Citation
Holmlid, S.,and Blomkvist, J.(2014) Service Archetypes; A Methodological Consideration, in Sangiorgi, D., Hands, D., & Murphy, E. (eds.), ServDes 2014: Service Future, 9–11 April, Lancaster, United Kingdom. https://doi.org/10.21606/servdes2014.22
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Service Archetypes; A Methodological Consideration
In practice based research; especially when working with non-research organisations; sometimes researchers face challenges related to the willingness of participants to openly share experiences outside the realms of the project. As a consequence; there are methodological challenges with showing results; and working with knowledge verification. In this paper we suggest that some of these obstacles might be dealt with by using service archetypes. These form a neutral basis on which the developed design knowledge may be applied.