Abstract
This paper reports the initial results of a wider research programme that investigates how service design might positively contribute to the development of product-service systems (PSS) within manufacturing SMEs. The paper presents the results of interviews with two firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework that aims to aid understanding of a company’s potential readiness for servitization through service design.
Keywords
service design, servitization, manufacturing, SMEs, PSS
DOI
https://doi.org/10.21606/servdes2016.1
Citation
Teso, G.,and Walters, A.(2016) Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.1
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs
This paper reports the initial results of a wider research programme that investigates how service design might positively contribute to the development of product-service systems (PSS) within manufacturing SMEs. The paper presents the results of interviews with two firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework that aims to aid understanding of a company’s potential readiness for servitization through service design.