Abstract
Training in appropriate infection prevention and control (IPC) measures is crucial in minimising the incidence of hospital-associated infections (HAIs), a growing cause of patient illness and death in hospital. This paper describes the co-development of visualisation tools intended to form part of a digital tablet-based training package for hospital-based staff across a number of roles. It argues that, in a typically hierarchical organisation, taking a cross-cohort approach to developing tools to raise awareness and understanding of IPC and HAIs recognises the complex service ecology of behaviours, relationships, the environment and the organization, and introduces a democratic, open innovation approach to developing IPC training materials.
Keywords
infection prevention and control, in-service training, visualisation tools
DOI
https://doi.org/10.21606/servdes2016.18
Citation
Macdonald, A., Macduff, C., Loudon, D.,and Wan, S.(2016) Service Ecology: Design Issues for Hospital Infection Prevention and Control Training, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.18
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Service Ecology: Design Issues for Hospital Infection Prevention and Control Training
Training in appropriate infection prevention and control (IPC) measures is crucial in minimising the incidence of hospital-associated infections (HAIs), a growing cause of patient illness and death in hospital. This paper describes the co-development of visualisation tools intended to form part of a digital tablet-based training package for hospital-based staff across a number of roles. It argues that, in a typically hierarchical organisation, taking a cross-cohort approach to developing tools to raise awareness and understanding of IPC and HAIs recognises the complex service ecology of behaviours, relationships, the environment and the organization, and introduces a democratic, open innovation approach to developing IPC training materials.