Towards Diffuse Forms of Public Governance: Service Design, Open Data and Disruption in the Private Rented Market

Authors

Helen Polati Trippe, Royal College of Art, London UK
Laís de Almeida, Royal College of Art, London UK
Iban Benzal, Royal College of Art, London UK

Abstract

This paper discusses the contribution of service design in not only reducing barriers to accessibility but more importantly crafting alignments in complex interplays of power and balances of demand and supply in public service delivery. It examines the role of open data as a material for design and its public value in public service innovation.

Keywords

public service innovation, service design, open data and public value

DOI

https://doi.org/10.21606/servdes2016.13

Citation

Polati Trippe, H., de Almeida, L.,and Benzal, I.(2016) Towards Diffuse Forms of Public Governance: Service Design, Open Data and Disruption in the Private Rented Market, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.13

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Conference Track

Research Papers