Abstract
Recently, there have been a number of design collaboration projects between government agencies and external design experts in many parts of the world. The Singapore government is known for its effectiveness and efficiency. Design collaboration projects are mainly initiated by top management in the government. In its early stage of adopting design, it is ever now important for the Singapore government to diagnose its current state of understanding of the true roles of design, conditions needed for nurturing design capabilities and set future directions they need to head towards. With this aim, this paper looks into recent design collaboration projects between a Ministry and a University in Singapore, to investigate challenges and opportunities in creating sustainable impact after the collaboration. By doing so, we believe that the government can truly benefit from the adoption of design for citizen-centred transformation.
Keywords
Government, Public Service, Singapore, Design Capabilities
DOI
https://doi.org/10.21606/servdes2016.48
Citation
Yeo, Y., Chew, J.,and Lee, J.(2016) Towards Sustainable Impact After University-Government Design Projects: Case of Worker Services in Singapore, in Morelli, N., de Götzen, A., & Grani, F. (eds.), ServDes 2016: Service Design Geographies, 24–26 May, Copenhagen, Denmark. https://doi.org/10.21606/servdes2016.48
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Towards Sustainable Impact After University-Government Design Projects: Case of Worker Services in Singapore
Recently, there have been a number of design collaboration projects between government agencies and external design experts in many parts of the world. The Singapore government is known for its effectiveness and efficiency. Design collaboration projects are mainly initiated by top management in the government. In its early stage of adopting design, it is ever now important for the Singapore government to diagnose its current state of understanding of the true roles of design, conditions needed for nurturing design capabilities and set future directions they need to head towards. With this aim, this paper looks into recent design collaboration projects between a Ministry and a University in Singapore, to investigate challenges and opportunities in creating sustainable impact after the collaboration. By doing so, we believe that the government can truly benefit from the adoption of design for citizen-centred transformation.