Abstract
An interactive roundtable with the authors of some of the most recent words on service design: Designing Better Services: A Strategic Approach from Design to Evaluation (Foglieni, Villari, & Maffei - 2017), An Introduction to Service Design: Designing the Invisible (Penin - 2018), Designing for Service: Key Issues and New Directions (Sangiorgi & Prendiville - 2017), CoDesign for Public-Interest Services (Selloni - 2017), and This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services (Stickdorn, Hormess, Lawrence & Schneider - 2018).
Keywords
education, evaluation, codesign, practice, mapping
DOI
https://doi.org/10.21606/servdes2018.46
Citation
Imbesi, L., Foglieni, F., Hormess, M., Lawrence, A., Maffei, S., Penin, L., Prendiville, A., Sangiorgi, D., Schneider, J., Selloni, D., Stickdorn, M.,and Villari, B.(2018) The latest words on service design: Talking about books, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.46
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
The latest words on service design: Talking about books
An interactive roundtable with the authors of some of the most recent words on service design: Designing Better Services: A Strategic Approach from Design to Evaluation (Foglieni, Villari, & Maffei - 2017), An Introduction to Service Design: Designing the Invisible (Penin - 2018), Designing for Service: Key Issues and New Directions (Sangiorgi & Prendiville - 2017), CoDesign for Public-Interest Services (Selloni - 2017), and This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services (Stickdorn, Hormess, Lawrence & Schneider - 2018).