ServDes 2018: Service Design Proof of Concept

Schedule
Monday, June 18th
Subscribe to RSS Feed
2018
9:00 AM	A CRX framework and tools to design for relationships in service settings Jan Koenders, Faculty of Industrial Design Engineering, Delft University of Technology / Livework Studio Rotterdam, The Netherlands Dirk Snelders, Faculty of Industrial Design Engineering, Delft University of Technology, The Netherlands Maaike Kleinsmann, Faculty of Industrial Design Engineering, Delft University of Technology, The Netherlands Jürgen Tanghe, Livework Studio Rotterdam, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	A designerly-way of conducting qualitative research in design studies Nina Costa, INESTEC, Faculty of Engineering, University of Porto,Portugal Lia Patrício, INESTEC, Faculty of Engineering, University of Porto,Portugal Nicola Morelli, Aalborg University, Denmark 9:00 AM - 7:00 PM
9:00 AM	A service design experiment in the Municipality of Turin to overcome organisational silos Alessandro Deserti, Department of Design, Politecnico di Milano, Italy Francesca Rizzo, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	A service evaluation in the shared mobility sector: Bitride bike sharing project Silvia Cacciamatta, Department of Design, Politecnico di Milano, Italy Virginia Allevi, Zehus, Italy 9:00 AM - 7:00 PM
9:00 AM	A service to measure overall adequacy across a banking environment Fabio Poli, Antreem, Italy Alessandro Zorzi, Antreem, Italy 9:00 AM - 7:00 PM
9:00 AM	About evaluation in service design: As it is and how it could evolve Francesca Foglieni, Department of Design, Politecnico di Milano, Italy Beatrice Villari, Department of Design, Politecnico di Milano, Italy Froukje Sleeswijk Visser, TU Delft University, Netherlands 9:00 AM - 7:00 PM
9:00 AM	Adapting the design process for different learning styles and abilities Valerie Carr, We are Snook, UK 9:00 AM - 7:00 PM
9:00 AM	Analysis on the utilization of co-design practices for developing consumer-oriented public service and policy focusing on the comparison with western countries and South Korea Yoori Koo, Hongik University, South Korea Hyeonseo Ahn, Hongik University, South Korea 9:00 AM - 7:00 PM
9:00 AM	Between servitude and collaboration: A service design choice? Carla Cipolla, UFRJ Rio de Janeiro, Brazil Ezio Manzini, DESIS Network Mattelma¨ki Tuuli, Aalto University, Finland Arianna Mazzeo, Elisava, Spain Lara Penin, The New School of design, USA Adam Thorpe, Central Saint Martin, UK 9:00 AM - 7:00 PM
9:00 AM	Bodystorming: lessons learnt from its use on a service design undergraduate discipline Aguinaldo dos Santos, Federal University of Paraná, Brazil Aline Müller Garcia, Federal University of Paraná, Brazil Milena Carneiro Alves, Federal University of Paraná, Brazil Emanuela Lima Silveira, Federal University of Paraná, Brazil 9:00 AM - 7:00 PM
9:00 AM	Bridging design-driven and service innovation: Consonance and dissonance of meaning and value Ana Kustrak Korper, INESCTEC, Faculty of Engineering, University of Porto, Portugal Stefan Holmlid, Linköping University, Sweden Lia Lia, INESCTEC, Faculty of Engineering, University of Porto, Portugal 9:00 AM - 7:00 PM
9:00 AM	Building trust in relational services: The analysis of a sharing service between neighbours Mariana Ferreira de Freitas, ESDI, Rio de Janeiro State University, Brazil Carla Cipolla, COPPE, Federal University of Rio de Janeiro, Brazil 9:00 AM - 7:00 PM
9:00 AM	Can coworking spaces be built bottom-up? Giuliano Simonelli, Department of Design, Politecnico di Milano, Italy Francesco Scullica, Department of Design, Politecnico di Milano, Italy Elena Elgani, Department of Design, Politecnico di Milano, Italy Vanessa Monna, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Civic engagement as participation in designing for services Lara Salinas, London College of Communication, University of the Arts London, UK Adam Thorpe, London College of Communication, University of the Arts London, UK Alison Prendiville, London College of Communication, University of the Arts London, UK Sarah Rhodes, London College of Communication, University of the Arts London, UK 9:00 AM - 7:00 PM
9:00 AM	Civic Imagination Office as a platform to design a collaborative city Michele d'Alena, Ufficio Immaginazione Civica - Fondazione per l'Innovazione Urbana, Italy Simona Beolchi, Ufficio Immaginazione Civica - Fondazione per l'Innovazione Urbana, Italy Stefania Paolazzi, Ufficio Immaginazione Civica - Fondazione per l'Innovazione Urbana, Italy 9:00 AM - 7:00 PM
9:00 AM	Co-creation with vulnerable consumers – an action research case study of designing a pictorial language for logistics S. Schmitt-Rüth M. Simon, Fraunhofer SCS, Germany A. Demuth, Fraunhofer SCS, Germany A. Kornacher, Fraunhofer SCS, Germany M. Isakovic, Fraunhofer SCS, Germany M. Krupp, Fraunhofer SCS, Germany M. Stoll, Fraunhofer SCS, Germany 9:00 AM - 7:00 PM
9:00 AM	Co-designing public services with vulnerable and disadvantaged populations: Insights from an international collaboration Gillian Mulvale, McMaster University, Canada Sandra Moll, McMaster University, Canada Ashleigh Miatello, McMaster University, Canada Glenn Robert, King’s College, UK Michael Larkin, The University of Melbourne, Australia Victoria Palmer, The University of Melbourne, Australia Alicia Powell, McMaster University, Canada Chelsea Gabel, McMaster University, Canada 9:00 AM - 7:00 PM
9:00 AM	Collaborative services in the Italian city of Reggio Emilia. The case study of “Il quartiere bene comune - The neighbourhood as commons” Francesco Berni, Comune di Reggio Emilia, Italy 9:00 AM - 7:00 PM
9:00 AM	Constructing an approach to identify service design narratives: Findings of an automated text analysis Mauricio Manhaes, Savannah College of Art and Design, USA 9:00 AM - 7:00 PM
9:00 AM	Dance of designing: Rethinking position, relation and movement in service design Shana Agid, Parsons School of Design, The New School, USA Yoko Akama, RMIT University, Australia 9:00 AM - 7:00 PM
9:00 AM	Data challenges and opportunities in designing for service Amalia de Go¨tzen, Aalborg University, Denmark Nicola Morelli, Aalborg University, Denmark Luca Simeone, Aalborg University, Denmark Lorenzo Ruggieri, Narai, Italy Ilaria Vitellio, Mappi-na, Italy 9:00 AM - 7:00 PM
9:00 AM	Design craft in Government Marzia Mortati, Department of Design, Politecnico di Milano, Italy Jesper Christiansen, Strategy & Development, Innovation Skills, Nesta, UK Stefano Maffei, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Design the impact Cristina Favini, Logotel, Italy 9:00 AM - 7:00 PM
9:00 AM	Design thinking for interior and spatial design: A case study within Politecnico di Milano Pham Tu Ngoc, Department of Design, Politecnico di Milano, Italy Davide Fassi, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Designing Convivial Food Systems in Everyday Life Emily Ballantyne-Brodie, RMIT Design Hub, Australia 9:00 AM - 7:00 PM
9:00 AM	Designing spaces and services. An experimental project for student dormitories: Collective experiences, connected lives and linked places Luisa Collina, Department of Design, Politecnico di Milano, Italy Peter Di Sabatino, Department of Design, Politecnico di Milano, Italy Laura Galluzzo, Department of Design, Politecnico di Milano, Italy Claudia Mastrantoni, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Designing tangible tools to support collaboration in the co-design of healthcare services Karianne Rygh, The Oslo School of Architecture and Design, Norway 9:00 AM - 7:00 PM
9:00 AM	Desis Network: Strategies to advancing systemic social innovation through service design Carla Cipolla, Federal University of Rio de Janeiro – UFRJ/Coppe, DESIS Network, Brazil 9:00 AM - 7:00 PM
9:00 AM	Developing recovery oriented services and co-production in mental healthcare: Building-up on existing promising organisational practices Marta Carrera, Department of Design, Politecnico di Milano, Italy Daniela Sangiorgi, Department of Design, Politecnico di Milano, Italy Francesca Foglieni, Department of Design, Politecnico di Milano, Italy Fabio Lucchi, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Different journeys towards embedding design in local government in England Inbo Kang, University of the Arts London, London College of Communication, UK Alison Prendiville, University of the Arts London, London College of Communication, UK 9:00 AM - 7:00 PM
9:00 AM	Digital methods for service design experimenting with data-driven frameworks Roberta Tassi, Department of Design, Politecnico di Milano / Oblo, Italy Agata Brilli, Oblo, Italy Donato Ricci, MediaLab of Sciences Po, Italy 9:00 AM - 7:00 PM
9:00 AM	Digital transformation through community and relationship building Francesca Piredda, Politecnico di Milano, Italy Caterina Petroni, Twig Agency, Italy Simona Venditti, ABB EP, Italy Emiliano Verga, Cefriel, Italy 9:00 AM - 7:00 PM
9:00 AM	Empowering community volunteers through matchmaking services Geertje Slingerland, Delft University of Technology, The Netherlands Ingrid Mulder, Delft University of Technology, The Netherlands Tomasz Jaskiewicz, Delft University of Technology, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	Engagement strategies within co-making environments bridging spatial and organisational design Ricardo Saint-Clair, Dialogo Design, Brazil; Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Enhancing industrial processes in the industry sector by the means of service design Giuseppe Attoma Pepe, Attoma, France Peter Livaudais, Attoma, France 9:00 AM - 7:00 PM
9:00 AM	Envisioning and evolving: Future evolution of the concept and the practice of service design Daniela Sangiorgi, Dipartimento di Design, Politecnico di Milano, Italy Lia Patricio, INESCTEC, Faculty of Engineering, University of Porto, Portugal Francesco Zurlo, Dipartimento di Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	“Experiencing and shaping”: The relations between spatial and service design Davide Fassi, Department of Design, Politecnico di Milano, Italy Laura Galluzzo, Department of Design, Politecnico di Milano, Italy Oliver Marlow, Studio TILT, London, United Kingdom 9:00 AM - 7:00 PM
9:00 AM	Exploring the future of consumer retail Jim Budd, School of Industrial Design, Georgia Institute of Technology, USA Paul Della Maggiora, NCR, USA Florian Vollmer, Georgia Institute of Technology & NCR, USA 9:00 AM - 7:00 PM
9:00 AM	Facilitating in service design using desktop walkthroughs Johan Blomkvist, Linköping University, Sweden Fredrik Wahlman, Linköping University, Sweden 9:00 AM - 7:00 PM
9:00 AM	Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective Filipe Lima, Department of Design, Politecnico di Milano, Via Durando 38/A – 20158 Milan, Italy Daniela Sangiorgi, Department of Design, Politecnico di Milano, Via Durando 38/A – 20158 Milan, Italy 9:00 AM - 7:00 PM
9:00 AM	From A to BE. Designing the mobility of the future Antonio Grillo, Digital Entity, Italy Antonella Paparella, Digital Entity, Italy Giselle Chajin, Digital Entity, Italy Giulia Di Gregorio, Digital Entity, Italy Michele Armellini, Digital Entity, Italy Alessandro Gomiero, Digital Entity, Italy Maria Prina, Digital Entity, Italy 9:00 AM - 7:00 PM
9:00 AM	From user-centred to stakeholder oriented service design: Implications for the role of service designers and their education based on an example from the public sector Lorenz Herfurth, Glasgow School of Art), Kirsty Sinclair: FutureGov, UK 9:00 AM - 7:00 PM
9:00 AM	Funding service design: Growing service design practice through a grants programme Laura Warwick, School of Design, Northumbria University, Newcastle-upon-Tyne, UK Paola Pierri, School of Design, Northumbria University, Newcastle-upon-Tyne, UK Claire Bradnam, School of Design, Northumbria University, Newcastle-upon-Tyne, UK Emma Field, School of Design, Northumbria University, Newcastle-upon-Tyne, UK 9:00 AM - 7:00 PM
9:00 AM	Gamification for service design and Innovation: ideaChef® method and tool Rui Patricio, IADE Creative University Lisbon, Portugal Rei Morozumi, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Guiding the welfare state towards a co- creative and explorative mindset: When a crisis is an opportunity Matilda Legeby, Swedish Industrial Design Foundation, Sweden Pia McAleenan, Swedish Industrial Design Foundation, Sweden Hanna Andersson, Swedish Industrial Design Foundation, Sweden Stefan Holmlid, Linköping University, Sweden 9:00 AM - 7:00 PM
9:00 AM	How service design can drive the digital transformation of the retail revolution Alessandro Piana Bianco, Deloitte Digital, Italy Linda Covino, Deloitte Digital, Italy 9:00 AM - 7:00 PM
9:00 AM	Humanizing organizations - the pathway to growth Andrea Augsten, University of Wuppertal, Germany Bernadette Geuy, Service Design Consultant, San Francisco, USA Rachel Hollowgrass, University of California, Berkeley, USA Titta Jylkäs, University of Lapland, Finland Marjukka Makela Klippi, Aalto University, Finland 9:00 AM - 7:00 PM
9:00 AM	Includi.MI: Local government and social entrepreneurship for an inclusive city Denise Di Dio, Politecnico di Milano, School of Management - Department of Management, Economics and Industrial Engineering, Italy 9:00 AM - 7:00 PM
9:00 AM	Integrating empathy and lived experience through co-creation in service design Josina Vink, CTF - Service Research Center, Karlstad University; Experio Lab, County Council of Värmland, Sweden Anna-Sophie Oertzen, Department of Marketing and Supply Chain Management, Maastricht University, The Netherlands / KISD, Germany 9:00 AM - 7:00 PM
9:00 AM	Learning and practicing in service design Alessandro Deserti, Department of Design, Politecnico di Milano, Milan, Italy Anna Meroni, Department of Design, Politecnico di Milano, Milan, Italy Bas Raijmakers, Design Academy Eindhoven and STBY, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	Learning to design in public sector organisations: A critique towards effectiveness of design integration Stefan Holmlid, Linköping University, Sweden Lisa Malmberg, County council of Sörmland, Swededn 9:00 AM - 7:00 PM
9:00 AM	Making sense of data in a service design education Amalia de Götzen, Aalborg University, Denmark Luca Simeone, Aalborg University, Denmark Nicola Morelli, Aalborg University, Denmark Péter Kun, Delft University of Technology, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	Mapping design capability of public service organisations: A tool for collaborative reflection Yvonne Yeo, National University of Singapore, Singapore Jung-Joo Lee, National University of Singapore, Singapore 9:00 AM - 7:00 PM
9:00 AM	Maps as participatory platform: Towards to open data and transport service Hyunyim Park, Royal College of Art, UK 9:00 AM - 7:00 PM
9:00 AM	Measuring the impact of design, service design and design thinking in organizations on different maturity levels Tua A. Björklund, Aalto University Design Factory, Finland Pia Hannukainen, OP Financial Group, Finland Tuomas Manninen, OP Financial Group, Finland 9:00 AM - 7:00 PM
9:00 AM	Municipality as a platform: the case of Manifattura Milano Annibale D'Elia, Directorate Urban Economy and Labour, Municipality of Milan, Italy 9:00 AM - 7:00 PM
9:00 AM	Navigating the sociocultural landscape in service design Laura Santamaria, Loughborough University, UK Carolina Escobar-Tello, Loughborough University, UK Tracy Ross, Loughborough University, UK 9:00 AM - 7:00 PM
9:00 AM	New paradigms related to community building and identity in service design: Exploring global and local design initiatives Lisbeth Frølunde, The Department of Communication and Arts, Roskilde University, Denmark Margherita Pillan, IEX - Interaction & Experience Design Research Lab, Dipartimento del Design, Politecnico di Milano, Italy Francesca Piredda, IMAGIS Lab, Dipartimento del Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Perceived Action Potential: A strong concept in development Vanessa Rodrigues, Department of Computer and Information Science, Linköping University, Sweden Johan Blomkvist, Department of Computer and Information Science, Linköping University, Sweden Stefan Holmlid, Department of Computer and Information Science, Linköping University, Sweden 9:00 AM - 7:00 PM
9:00 AM	Put on your oxygen mask before helping others: Mental well-being in service design Anne Dhir, We are Snook, London, UK 9:00 AM - 7:00 PM
9:00 AM	Quasi-participatory service design in organizational context: A case study Ravi Mahamuni, Tata Research Development and Design Center, Tata Consultancy Services / Indian Institute of Technology Guwahati, India Shivani Sharma, Tata Consultancy Services, Yantra Park, Thane, India Sylvan Lobo, Tata Consultancy Services, Yantra Park, Thane, India Ulemba Hirom, Tata Consultancy Services, Yantra Park, Thane, India Pramod Khambete, Tata Research Development and Design Center, Tata Consultancy Services, Pune, India 9:00 AM - 7:00 PM
9:00 AM	Refugees Welcome Italia ONLUS, shaping the new hospitality system Lucia Oggioni, Refugees Welcome Italia, Italy 9:00 AM - 7:00 PM
9:00 AM	Research by design and collaboration in the perspective of post-soviet ‘nuclear’ town Visaginas –RDCPP-SNTV Alla Pigalskaya, European Humanities University, Lithuania 9:00 AM - 7:00 PM
9:00 AM	Resident autonomy in assisted living facilities: a conceptual framework for transformative service research Valeria A. Ramdin, Northeastern University, USA Miso Kim, Northeastern University, USA Rachel Pozzar, Northeastern University, USA Paul W. Fombelle, Northeastern University, USA Yizuan Zhang, Northeastern University, USA Xing Zhou, Northeastern University, USA Julia Janigan, Northeastern University, USA 9:00 AM - 7:00 PM
9:00 AM	ServDeWS: The service design workshop on utilizing multi-viewpoint and diversity of participants based-on human centered approach for R&D specialists Koki Kusano, NTT Service Evolution Laboratories, Japan Atsunobu Kimura, NTT Service Evolution Laboratories, Japan Masayuki Ihara, NTT Service Evolution Laboratories, Japan 9:00 AM - 7:00 PM
9:00 AM	Service as a system of participation: A case study of a participatory economy Miso Kim, College of Arts Media and Design, Northeastern University, USA 9:00 AM - 7:00 PM
9:00 AM	Service co-design for the shared mobility sector: A free-floating bike sharing model Silvia Cacciamatta, Politecnico di Milano, Italy Francesca Foglieni, Politecnico di Milano, Italy Beatrice Villari, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Service design and activity theory for the meta-design of collaborative design processes Massimo Menichinelli, Media Lab Helsinki, Design and Architecture, Aalto University School of Arts, Finland 9:00 AM - 7:00 PM
9:00 AM	Service design and human resource consulting: An integrated vision Valentina Auricchio, 6zero5, Italy Martina Rossi, Department of Design, Politecnico di Milano, Italy Giovanna Dezza, MIDA, Italy Pierpaolo Peretti Griva, MIDA, Italy 9:00 AM - 7:00 PM
9:00 AM	Service design and the co-production of public policies: The case of RedActiva Cristobal Tello, Laboratorio de Innovacion Publica, Pontificia Universidad Catolica de Chile, Chile Carola Zurob, Laboratorio de Innovacion Publica, Pontificia Universidad Catolica de Chile, Chile Sol Pacheco, Laboratorio de Innovacion Publica, Pontificia Universidad Catolica de Chile, Chile Sebastián Negrete, Laboratorio de Innovacion Publica, Pontificia Universidad Catolica de Chile, Chile 9:00 AM - 7:00 PM
9:00 AM	Service design for artificial intelligence Andrea Alessandro Gasparini, University of Oslo, Norway Ahmed Abdi Mohammed, University of Oslo, Norway Gabriele Oropallo, University of Oslo, Norway 9:00 AM - 7:00 PM
9:00 AM	Service design for autonomous driving Valerio Cometti, V12 Design, Italy Marco Generali, V12 Design, Italy Giacomo Biraghi, Secolo Urbano, Italy 9:00 AM - 7:00 PM
9:00 AM	Service design for behavioural change - current state of the discipline and practice in India Ravi Mahamuni, ata Research Development and Design Center, Tata Consultancy Services, Pune, India / ndian Institute of Technology Guwahati, Guwahati, India Pramod Khambete, ata Research Development and Design Center, Tata Consultancy Services, Pune, India Ravi Mokashi-Punekar, ndian Institute of Technology Guwahati, Guwahati, India 9:00 AM - 7:00 PM
9:00 AM	Service design for community based tourism - The Brazilian case study Priscilla Ramalho Lepre, Faculty of Architecture and Design, Federal University of Alagoas, Brazil 9:00 AM - 7:00 PM
9:00 AM	Service design in companies Linda Covino, Deloitte Digital, Italy Alessandro Piana Bianco, Deloitte Digital, Italy 9:00 AM - 7:00 PM
9:00 AM	Service Design in open production, distribution and organisation as a discipline facilitating democratic critique? Massimo Bianchini, Department of Design, Politecnico di Milano, Italy Venanzio Arquilla, Department of Design, Politecnico di Milano, Italy Peter Gall Krogh, Department of Engineering-Design, Aarhus University, Denmark 9:00 AM - 7:00 PM
9:00 AM	Service design in the later project phases: Exploring the service design handover and introducing a service design roadmap Frida Almqvist, The Oslo School of Architecture and Design, Norway 9:00 AM - 7:00 PM
9:00 AM	Service design methods and tools as support to the participatory definition of the meta-design brief of a contemporary integrated campus Barbara Camocini, Department of Design, Politecnico di Milano, Italy Luisa Collina, Department of Design, Politecnico di Milano, Italy Laura Daglio, Department of Design, Politecnico di Milano, Italy Martina Mazzarello, Department of Design, Politecnico di Milano, Italy Paola Trapani, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Service design principles for organizational well-being: Improving the employee experience through design thinking Fabiola Bertolotti, Department of Engineering Science and Methods, University of Modena and Reggio Emilia, Italy Marco Di Norcia, Department of Engineering Science and Methods, University of Modena and Reggio Emilia, Italy Matteo Vignoli, Department of Engineering Science and Methods, University of Modena and Reggio Emilia, Italy 9:00 AM - 7:00 PM
9:00 AM	Service design tools to engage marginalised youth in San Communities of Southern Africa Fabrizio Maria Pierandrei, PACO Design Collaborative, Italy Silvia Remotti, PACO Design Collaborative, Italy Tang Tang, School of Design University of Leeds, UK Shilumbe Chivuno Kuria, NUST Namibia University of Science and Technology, Namibia Stefano Anfossi, PACO Design Collaborative, Italy 9:00 AM - 7:00 PM
9:00 AM	Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design Maíra Prestes Joly, INESCTEC, Faculty of Engineering, University of Porto, Portugal / Department of Design, Politecnico di Milano, Italy Jorge Teixeira, INESCTEC, Faculty of Engineering, University of Porto, Portugal Lia Patrício, INESCTEC, Faculty of Engineering, University of Porto, Portugal Daniela Sangiorgi, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Service+Spatial design: Introducing the fundamentals of a transdisciplinary approach Davide Fassi, Department of Design, Politecnico di Milano, Italy Laura Galluzzo, Department of Design, Politecnico di Milano, Italy Annalinda De Rosa, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	Sharing and collaborating in service design Marta Corubolo, Department of Design, Politecnico di Milano, Italy Daniela Selloni, Department of Design, Politecnico di Milano, Italy Anna Seravalli, The School of Arts and Communication Malmö University, Sweden 9:00 AM - 7:00 PM
9:00 AM	Space and service design into educational practice Nansi Van Van Geetsom, Thomas More University of Applied Sciences, Belgium 9:00 AM - 7:00 PM
9:00 AM	Starting up communities in housing spaces Giordana Ferri, Fondazione housing sociale, Italy 9:00 AM - 7:00 PM
9:00 AM	The act of giving – Sur. A service for sharing and co-producing gifts Giulia Bencini, Saluzzo, Italy Kuno Prey, Faculty of Design and Art, Free University of Bozen-Bolzano, Italy Alvise Mattozzi, Faculty of Design and Art, Free University of Bozen-Bolzano, Italy 9:00 AM - 7:00 PM
9:00 AM	The briefing process: Examining the client-consultant relationship through a case Begüm Becermen, Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark Esben Grøndal, Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark Amalia de Go¨tzen, Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark 9:00 AM - 7:00 PM
9:00 AM	The Coconut Innovation framework : An innovation framework focusing on resources Satoru Tokuhisa, Yamaguchi University, Japan 9:00 AM - 7:00 PM
9:00 AM	The designer as agent of community Thomas Østergaard, VIA University College, Denmark 9:00 AM - 7:00 PM
9:00 AM	The Designers Italia project - building the community of public services designers Lorenzo Fabbri, Digital Transformation Team, Italy Matteo De Santi, Digital Transformation Team, Italy 9:00 AM - 7:00 PM
9:00 AM	The future of visual communication design is almost invisible or why skills in visual aesthetics are important to service design Mark Roxburgh, School of Creative Industries, Faculty of Education and Arts, University of Newcastle, Australia Jemimah Irvin, n: nib Health Insurance, Australia 9:00 AM - 7:00 PM
9:00 AM	The latest words on service design: Talking about books Lorenzo Imbesi, Sapienza Universita` di Roma, Italy Francesca Foglieni, Politecnico di Milano, Italy Markus Edgar Hormess, WorkPlayExperience, Germany Adam Lawrence, WorkPlayExperience, Germany Stefano Maffei, Politecnico di Milano, Italy Lara Penin, Parsons, The New School of design, USA Alison Prendiville, University of the Arts, London, UK Daniela Sangiorgi, Politecnico di Milano, Italy Jakob Schneider, More than Metrics, Austria Daniela Selloni, Politecnico di Milano, Italy Mark Stickdorn, More than Metrics, Austria Beatrice Villari, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	The PhD Special Seminar on service design: unfolding a proof of concept Annalinda De Rosa, Department of Design, Politecnico di Milano, Italy Camilo Ayala Garcìa, Department of Design, Politecnico di Milano, Italy Stefano Parisi, Department of Design, Politecnico di Milano, Italy 9:00 AM - 7:00 PM
9:00 AM	The role of service design consultancy in public sector: Inferences from KIBS and service innovation perspectives Adedapo Adebajo, University of Edinburgh, UK 9:00 AM - 7:00 PM
9:00 AM	The satellite applications catapult: Design’s contribution to science and technology innovation services Alison Prendiville, University of the Arts, London, UK 9:00 AM - 7:00 PM
9:00 AM	The stakeholder map: A conversation tool for designing people-led public services Fanny Giordano, Aalborg University Copenhagen Nicola Morelli, Aalborg University Copenhagen Amalia De Götzen, Aalborg University Copenhagen Judith Hunziker, Aalborg University Copenhagen 9:00 AM - 7:00 PM
9:00 AM	Tools for collaborating and interacting in living labs - an exploratory case study on JOSEPHS® Maximilian Perez Mengual, Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany Julia M. Jonas, Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany Stephani Schmitt-Rüth, Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany Frank Danzinger, Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany 9:00 AM - 7:00 PM
9:00 AM	Traces as service evidence Spyros Bofylatos, Department of Product and Systems Design Engineering, University of the Aegean, Greece 9:00 AM - 7:00 PM
9:00 AM	Trendslation – an experiential method for semantic translation in service design Claire Dennington, Oslo School of Architecture and Design, Norway 9:00 AM - 7:00 PM
9:00 AM	Understanding generalisability from network-conscious service design projects Tim Overkamp, Department of Computer and Information Science, Linköping University, Sweden Martina Caic, Department of Computer and Information Science, Linköping University, Sweden Stefan Holmlid, Department of Marketing & Supply Chain Management, Maastricht University, The Netherlands Dominik Mahr, Department of Marketing & Supply Chain Management, Maastricht University, The Netherlands / Service Science Factory, Maastricht University, The Netherlands Gaby Odekerken-Schröder, Department of Marketing & Supply Chain Management, Maastricht University, The Netherlands 9:00 AM - 7:00 PM
9:00 AM	User perceptions of design games as settings for organizational learning: Case Topaasia Otso Hannula, Department of Industrial Engineering and Management, Aalto University School of Science, Finland J. Tuomas Harviainen, Department of Industrial Engineering and Management, Aalto University School of Science, Finland 9:00 AM - 7:00 PM
9:00 AM	Using the net promoter score to support service design: Digging for gold in customer free-text reports Asbjørn Følstad, SINTEF, Oslo, Norway Knut Kvale, Telenor Research, Norway 9:00 AM - 7:00 PM
9:00 AM	VR service walkthrough: A virtual reality-based method for service prototyping Costas Boletsis, SINTEF Digital, Norway 9:00 AM - 7:00 PM
9:00 AM	We are brand: Brand co-creation as an engine for new forms of welfare services Matteo Colombo, Studio Shift, Italy Elena Enrica Giunta, Studio Shift, Italy Paola Papetti, Studio Shift, Italy 9:00 AM - 7:00 PM
9:00 AM	Weaving the threads: Service innovation with textile artisan communities Francesco Mazzarella, Loughborough Design School, UK Val Mitchell, Loughborough Design School, UK Andrew May, Loughborough Design School, UK Carolina Escobar-Tello, Loughborough Design School, UK 9:00 AM - 7:00 PM
9:00 AM	Working with complexity: A contemporary skill framework for service designers Tamami Komatsu Cipriani, Department of Design, Politecnico di Milano, Milan, Italy Martina Rossi, Department of Design, Politecnico di Milano, Milan, Italy 9:00 AM - 7:00 PM

ServDes 2018: Service Design Proof of Concept

Search

Browse

Connect