Abstract
When talking about service design people still tend to perceive it as something new, although the international debate in research and education fields is far beyond maturity. In fact, in the professional world and in education, we are witnessing three important pushes: service design tools are becoming valuable also for other professions; designers are searching for other skills in order to face the complexity of contexts; user experience approaches are becoming fundamental for organizational transformation. In particular, this paper addresses these three issues by analysing the intersection between service design and HR consulting. Both professions are involved in strategic projects that support businesses facing change: from the design point of view through developing new services and from the HR consulting point of view through enabling people to engage in change. The paper describes how these two professions meet and how this encounter can facilitate business transformation processes through collaboration experiences.
Keywords
HR consulting, service design, business and cultural transformation processes.
DOI
https://doi.org/10.21606/servdes2018.42
Citation
Auricchio, V., Rossi, M., Dezza, G.,and Peretti Griva, P.(2018) Service design and human resource consulting: An integrated vision, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.42
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Service design and human resource consulting: An integrated vision
When talking about service design people still tend to perceive it as something new, although the international debate in research and education fields is far beyond maturity. In fact, in the professional world and in education, we are witnessing three important pushes: service design tools are becoming valuable also for other professions; designers are searching for other skills in order to face the complexity of contexts; user experience approaches are becoming fundamental for organizational transformation. In particular, this paper addresses these three issues by analysing the intersection between service design and HR consulting. Both professions are involved in strategic projects that support businesses facing change: from the design point of view through developing new services and from the HR consulting point of view through enabling people to engage in change. The paper describes how these two professions meet and how this encounter can facilitate business transformation processes through collaboration experiences.