Abstract
This paper explores how the approach, logic and tools of Service Design could support the development of a digital platform that enable the collaborative design of open and collaborative design processes. By integrating Service Design, Activity Theory and Meta-Design, such platform could foster community building and management providing concepts and visualizations that help users in the conscious and reflexive design of the activities constituting their community-based collaborative design processes. How could Service Design enable the meta-design of collaborative design processes on digital platforms? This paper elaborates a proposal for integrating Service Design concepts and tools into a meta-design digital platform for the design and management of collaborative design processes, by providing 1) a reflection on the theoretical connections between Service Design, Activity Theory and Meta-Design, 2) a proposal of a meta-design platform that represents a proof of concept of such connections and 3) a proposal of evaluation strategies for validating such platform.
Keywords
meta-design, visualization, process, collaboration, activity theory
DOI
https://doi.org/10.21606/servdes2018.19
Citation
Menichinelli, M.(2018) Service design and activity theory for the meta-design of collaborative design processes, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.19
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Service design and activity theory for the meta-design of collaborative design processes
This paper explores how the approach, logic and tools of Service Design could support the development of a digital platform that enable the collaborative design of open and collaborative design processes. By integrating Service Design, Activity Theory and Meta-Design, such platform could foster community building and management providing concepts and visualizations that help users in the conscious and reflexive design of the activities constituting their community-based collaborative design processes. How could Service Design enable the meta-design of collaborative design processes on digital platforms? This paper elaborates a proposal for integrating Service Design concepts and tools into a meta-design digital platform for the design and management of collaborative design processes, by providing 1) a reflection on the theoretical connections between Service Design, Activity Theory and Meta-Design, 2) a proposal of a meta-design platform that represents a proof of concept of such connections and 3) a proposal of evaluation strategies for validating such platform.