The briefing process: Examining the client-consultant relationship through a case

Authors

• Begüm Becermen, Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark
• Esben Grøndal, Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark
• Amalia de Go¨tzen, Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark

Abstract

This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark. Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

Keywords

briefing process, service design consulting, client-consultant relation

DOI

https://doi.org/10.21606/servdes2018.61

Citation

Becermen, B., Grøndal, E.,and de Go¨tzen, A.(2018) The briefing process: Examining the client-consultant relationship through a case, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.61

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

Conference Track

Research Papers