Abstract
Improving customer experience and business performance by improving employee experience summarizes Weasy, Saint-Gobain Business Glass Europe’s Pan-European project. Saint-Gobain BGE commissioned a project spanning countries, cultures and markets in order to design a digital transformation process requiring technical alignment, field adoption and management endorsement. Handling sales and industrial processes as a service was Attoma’s winning approach in order to deliver actionable UX design recommendations while facilitating change and adoption.
Keywords
supply chain design, business and industrial processes, digital transformation, industry 4.0
DOI
https://doi.org/10.21606/servdes2018.58
Citation
Attoma Pepe, G.,and Livaudais, P.(2018) Enhancing industrial processes in the industry sector by the means of service design, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.58
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Enhancing industrial processes in the industry sector by the means of service design
Improving customer experience and business performance by improving employee experience summarizes Weasy, Saint-Gobain Business Glass Europe’s Pan-European project. Saint-Gobain BGE commissioned a project spanning countries, cultures and markets in order to design a digital transformation process requiring technical alignment, field adoption and management endorsement. Handling sales and industrial processes as a service was Attoma’s winning approach in order to deliver actionable UX design recommendations while facilitating change and adoption.