Abstract
Service Design is evolving from an emerging field, breaking new ground in the design and service research areas, to a more mature stage, developing a set of fundamental concepts, methods and principles that can provide the foundation for its further significance and impact in both research and practice. This paper reflects on the roots and recent evolution of service design in terms of fundamental concepts, methods and outcomes, taking into account the papers in the Envisioning and Evolving track. It considers how the growing interrelation with close fields of service research is introducing useful “contaminations” and reports how the Service perspective is revealing its potential to bring life to technical and entrenched systems. It goes on to argue that design should aim to bring services to life to prove its real, distinguishing value and contribution.
Keywords
service design, multidisciplinary, service design evolution
DOI
https://doi.org/10.21606/servdes2018.21
Citation
Sangiorgi, D., Patricio, L.,and Zurlo, F.(2018) Envisioning and evolving: Future evolution of the concept and the practice of service design, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.21
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Envisioning and evolving: Future evolution of the concept and the practice of service design
Service Design is evolving from an emerging field, breaking new ground in the design and service research areas, to a more mature stage, developing a set of fundamental concepts, methods and principles that can provide the foundation for its further significance and impact in both research and practice. This paper reflects on the roots and recent evolution of service design in terms of fundamental concepts, methods and outcomes, taking into account the papers in the Envisioning and Evolving track. It considers how the growing interrelation with close fields of service research is introducing useful “contaminations” and reports how the Service perspective is revealing its potential to bring life to technical and entrenched systems. It goes on to argue that design should aim to bring services to life to prove its real, distinguishing value and contribution.