Abstract
20 years ago the debate on the upcoming service society started. Now it is here and it seems quite different from the one imagined: it is a fluid mesh of interactions colonized by neoliberal ideas and practices in which services are evolving towards a new form of servitude. That is: services based on encounters where the service deliver is subject to the power of a platforms and, behind it, of the platform owners. Until now, criticism has been mainly directed towards the economic environments in which it happens: the platform economy and the related gig economy. The workshop aims to discuss the implications of this in terms of service design and of design for social innovation.
Keywords
services, interactions, collaboration, servitude, politics of the everyday
DOI
https://doi.org/10.21606/servdes2018.45
Citation
Cipolla, C., Manzini, E., Tuuli, M., Mazzeo, A., Penin, L.,and Thorpe, A.(2018) Between servitude and collaboration: A service design choice?, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.45
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Between servitude and collaboration: A service design choice?
20 years ago the debate on the upcoming service society started. Now it is here and it seems quite different from the one imagined: it is a fluid mesh of interactions colonized by neoliberal ideas and practices in which services are evolving towards a new form of servitude. That is: services based on encounters where the service deliver is subject to the power of a platforms and, behind it, of the platform owners. Until now, criticism has been mainly directed towards the economic environments in which it happens: the platform economy and the related gig economy. The workshop aims to discuss the implications of this in terms of service design and of design for social innovation.