Abstract
Current challenges in the ideation, decision-making and implementation of public policy have recently highlighted the gap between the traditional roles and processes adopted by public decision makers and their ability to solve large and undefined issues, pushing policy makers to examine whether/how to incorporate new sets of Pragmatic tools and approaches. Service design practice is becoming increasingly involved in public sector innovation; however, the growth of many practical examples worldwide is not always coupled by a consistent and systematic reflection – whether academic or practical – that can support the evolution of Government in practice, and the advancement of research. In this positioning paper, we reflect on how track papers contribute to advance reflection on these topics; we draw a larger picture to illustrate how design practice in Government is contributing to experimentation and advocacy; and we propose a research agenda to advance both practice and research for Service Design in Government.
Keywords
service design, design for policy, governing, evidencing
DOI
https://doi.org/10.21606/servdes2018.88
Citation
Mortati, M., Christiansen, J.,and Maffei, S.(2018) Design craft in Government, in Meroni, A., Ospina Medina, A. M., & Villari, B. (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.88
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Design craft in Government
Current challenges in the ideation, decision-making and implementation of public policy have recently highlighted the gap between the traditional roles and processes adopted by public decision makers and their ability to solve large and undefined issues, pushing policy makers to examine whether/how to incorporate new sets of Pragmatic tools and approaches. Service design practice is becoming increasingly involved in public sector innovation; however, the growth of many practical examples worldwide is not always coupled by a consistent and systematic reflection – whether academic or practical – that can support the evolution of Government in practice, and the advancement of research. In this positioning paper, we reflect on how track papers contribute to advance reflection on these topics; we draw a larger picture to illustrate how design practice in Government is contributing to experimentation and advocacy; and we propose a research agenda to advance both practice and research for Service Design in Government.