Abstract
Antreem and Imola Informatica supported Creval (Credito Valtellinese) to discover, design and deliver a set of digital services that enabled humans to understand how much the company services are compliant to a desired level of adequacy. Discover: it all started with the question: what is adequacy? Adequacy to what? What KPI's are involved? How can they be measured? Design: the different ways to represent these KPI's, in order to support different types of user decisions. Deliver: a digital platform that measures and displays the data.
Keywords
service evaluation, meta-service, adequacy, KPI
DOI
https://doi.org/10.21606/servdes2018.87
Citation
Poli, F.,and Zorzi, A.(2018) A service to measure overall adequacy across a banking environment, in Meroni, A., Ospina Medina, A. M., & Villari, B. (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.87
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
A service to measure overall adequacy across a banking environment
Antreem and Imola Informatica supported Creval (Credito Valtellinese) to discover, design and deliver a set of digital services that enabled humans to understand how much the company services are compliant to a desired level of adequacy. Discover: it all started with the question: what is adequacy? Adequacy to what? What KPI's are involved? How can they be measured? Design: the different ways to represent these KPI's, in order to support different types of user decisions. Deliver: a digital platform that measures and displays the data.