Abstract
Service Design is entering the Public Sector in several ways. A year of experimentation of human-centered design for the Italian Government Digital Transformation Team is discussed here. Design as been seen as a contagious agent to inoculate Digital Transformation into complex organizations, and has attempted to reverse the design perspective: transferring power to the user and making projects more important than organizations. The Designers Italia project was therefore born to provide guidelines, tools and a distinctive design-centred approach to the Digital Transformation Team, with the vision of building a nation-wide team of Service Designers, to develop projects in a participated, open-source way.
Keywords
digital transformation, government, guidelines, tools
DOI
https://doi.org/10.21606/servdes2018.70
Citation
Fabbri, L.,and De Santi, M.(2018) The Designers Italia project - building the community of public services designers, in Anna Meroni, Ana María Ospina Medina, Beatrice Villari (eds.), ServDes 2018: Service Design Proof of Concept, 18–20 June, Milan, Italy. https://doi.org/10.21606/servdes2018.70
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
The Designers Italia project - building the community of public services designers
Service Design is entering the Public Sector in several ways. A year of experimentation of human-centered design for the Italian Government Digital Transformation Team is discussed here. Design as been seen as a contagious agent to inoculate Digital Transformation into complex organizations, and has attempted to reverse the design perspective: transferring power to the user and making projects more important than organizations. The Designers Italia project was therefore born to provide guidelines, tools and a distinctive design-centred approach to the Digital Transformation Team, with the vision of building a nation-wide team of Service Designers, to develop projects in a participated, open-source way.