Abstract

Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’- the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016 -2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.

Keywords

psychiatric services, co-located healthcare, maintenance-led designing, design anthropology

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Creative Commons Attribution-NonCommercial 4.0 International License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License

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Service designing in psychiatric care

Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’- the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016 -2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.