Abstract
Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’- the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016 -2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.
Keywords
psychiatric services, co-located healthcare, maintenance-led designing, design anthropology
DOI
https://doi.org/10.21606/servdes2020.62
Citation
Duque, M., Vaughan, L., Pink, S.,and Sumartojo, S.(2021) Service designing in psychiatric care, in Akama, Y., Fennessy, L., Harrington, S., & Farago, A. (eds.), ServDes 2020: Tensions, Paradoxes and Plurality, 2–5 February 2021, Melbourne, Australia. https://doi.org/10.21606/servdes2020.62
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Conference Track
Research Papers
Service designing in psychiatric care
Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’- the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016 -2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.