Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province
Abstract
The modernization of the national governance system and governance capacity is one of the major strategies of national development. Service design is contributing its unique role and value to promoting the modernization of the government service system and improving the efficiency of national governance, but the current research is still relatively insufficient. This paper is a preliminary discussion on the application of service design to promote the construction and development of the grass-roots government's sustainable convenience service ecosystem, based on a public service project of administrative examination and approval we did in a town government in J Province in 2021. We hope this paper will serve as a reference for relevant practice and research.
Keywords
public services; service design; government service system; service ecology
DOI
https://doi.org/10.3384/ecp203042
Citation
Hou, B.,and Wang, X.(2023) Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province, in Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma (eds.), ServDes 2023: Entanglements & Flows Conference, Service Encounters and Meanings, 11-14th July 2023, Rio de Janeiro, Brazil. https://doi.org/10.3384/ecp203042
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province
The modernization of the national governance system and governance capacity is one of the major strategies of national development. Service design is contributing its unique role and value to promoting the modernization of the government service system and improving the efficiency of national governance, but the current research is still relatively insufficient. This paper is a preliminary discussion on the application of service design to promote the construction and development of the grass-roots government's sustainable convenience service ecosystem, based on a public service project of administrative examination and approval we did in a town government in J Province in 2021. We hope this paper will serve as a reference for relevant practice and research.