ServDes 2023: Entanglements & Flows Conference, Service Encounters and Meanings

A study of Chinese residents participating in design for sustainability in the context of carbon neutrality

Chang Xiong
Sang Guangliang

9:00 AM - 5:00 PM

A Study of Product Service System for Product Family Based on Extension Design

Tao Chen
Ding-Bang LUH
Xing-Sen Li

9:00 AM - 5:00 PM

A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

Mika Yasuoka
Yuki Taoka
Momoko Nakatani
Nana Hamaguchi
Shigeki Saito

9:00 AM - 5:00 PM

A user experience analysis for senior citizens on mobile shopping service: case study of big three companies of South Korea

Wonyoung Lee
Hyemin Lee
Chaemoon Yoo
Daeun Kim
Younghwan Pan

9:00 AM - 5:00 PM

A User Experience Study on the Design Direction for Foreigner-Friendly Telecommunication Service in South Korea

Daeun Kim
Chaemoon Yoo
Hyemin Lee
Wonyoung Lee
Younghwan Pan

9:00 AM - 5:00 PM

Adopting a co-design approach to foster collaborative capacity and reflexivity in Social Prescribing. A Service Ecosystem Design perspective

Isabel Farina
Daniela Sangiorgi
Marcello Bertotti
Emanuele Torri
Sonia Dias
Maria J. Marques
Regina Alves

9:00 AM - 5:00 PM

Amplifying the politics in Service Design

Yoko Akama
Ann Light
Shana Agid

9:00 AM - 5:00 PM

An overview of Service Design education in Latin America

Matheus Pereira Ferreira Ventura
Carla Martins Cipolla

9:00 AM - 5:00 PM

Analysis of the Integration and Contribution of the SDGs to equitable global results in the light of Service Design: A scoping review

Kelly Rocha
Amanda Xavier
Maria Carolina Santos
Ariele Rodrigues-Ferreira

9:00 AM - 5:00 PM

Autoethnographic study of applying service journeys to asylum applications

Mari Suoheimo
Tetiana Dubovenko
Ted Matthews
Satu Miettinen

9:00 AM - 5:00 PM

Banana fiber and its potential for socially sustainable innovation through design

Beatriz Futlik Mariani
Cyntia Santos Malaguti de Sousa

9:00 AM - 5:00 PM

Between diving, breathing and splashing: metaphors as lenses to inquire public innovation initiatives

Caio Werneck
Isabella Brandalise

9:00 AM - 5:00 PM

Beyond service design: understanding complex challenges on a systemic level

André Santos
Helena Sustar

9:00 AM - 5:00 PM

Building a shared relational identity: shifting notions of self in designing social innovation

Viola Petrella
Joyce Yee

9:00 AM - 5:00 PM

Challenges and opportunities for service design[ers] in Vietnam: the Ho Chi Min City’s public healthcare context

Renato Antonio Bertão
Thai Nguyen Dac

9:00 AM - 5:00 PM

Challenges of Service Design and User Experience Design in e-commerce after COVID-19 pandemic

Louise H R Mangia
Manuela Quaresma

9:00 AM - 5:00 PM

Citizens’ wishes and issues for urban mobility services of Rio de Janeiro

Manuela Quaresma
Bárbara Fonseca
Mariana Burlamaqui

9:00 AM - 5:00 PM

Co-design as a public service to support social innovations in city making

Daniela Selloni
Anna Meroni
Marta Corubolo

9:00 AM - 5:00 PM

Collaborative Fashion Consumption: Second-hand PSSs as agent of change

Gabriela Fabro Cardoso
Alessandra Spagnoli

9:00 AM - 5:00 PM

Community-Based Design Thinking: A Moment or a Movement?

Danielle Lake
Phillip Motley
Kathleen Flannery
Tracey Thurnes
Audrey Mangili

9:00 AM - 5:00 PM

Creativity, value cocreation and reflexivity: how functional and cooperative economy’s approach enhances service design performance

Clayton Costa
Amanda Xavier

9:00 AM - 5:00 PM

Democratizing Ideation: A Critical Need for Business Innovation

Sylvan Lobo
Bhaskarjyoti Das
Ravi Mahamuni

9:00 AM - 5:00 PM

Des ( · ) Teta: Healing ritual for women in the process of breast implant removal

Lina Samper-Santamaria
Santiago De Francisco Vela

9:00 AM - 5:00 PM

Design and 3D Technologies in the Humanitarian Sector

Aline Kauffmann
Jocelise Jacques
Fabio da Silva

9:00 AM - 5:00 PM

Design opportunities in sustainable food services: B Corp parameters for restaurants

Ellen Gonzalez
Manuela Quaresma

9:00 AM - 5:00 PM

Designing a sustainable collaborative food service for entrepreneurs in a university environment

Larissa Farias
Carol Soares
Ivan Bursztyn
Carla Cipolla

9:00 AM - 5:00 PM

Designing for informal co-production in mental healthcare: an innovative psychiatry program and the strategies from a territorial lab

Federico De Luca
Daniela Sangiorgi

9:00 AM - 5:00 PM

Designing for Logic Hybridity in New Service Development: A Case of the Estonian Youth Mental Health Systems

Eva Liisa Kubinyi
Meghan Lazier
Maarja Mõtus
Josina Vink

9:00 AM - 5:00 PM

Designing Ourselves and Our World: A Designer-Weaver's Perspective on Services

Marcelo Ramirez

9:00 AM - 5:00 PM

Designing Transformative Processes in Mountain Realms

Laura Galluzzo
Ambra Borin
Elena Enrica Giunta

9:00 AM - 5:00 PM

Detecting tech-driven inequalities: a service design framework

Qiling Long
Dan Mu
Kin Wai Michael Siu
Joseph R. Peissel

9:00 AM - 5:00 PM

Differences and similarities between service design and UX design: a proposal

Diogo Camillo

9:00 AM - 5:00 PM

Digital Future Design: Designing Digital Service Systems based on Future Visions

Fumiya Akasaka
Yuya Mitake
Kentaro Watanabe
Yuri Nishikawa
Jun Ozawa

9:00 AM - 5:00 PM

Disaster insurance and risk transfer mechanisms for natural disasters – challenges and opportunities for a new service discussed in literature reviews

Cássio Maduro
Tharcisio Fontainha

9:00 AM - 5:00 PM

Emergent Scoring of the Temporal Experience, an Investigation into Service Mapping

Michael Arnold Mages
Stephen Neely

9:00 AM - 5:00 PM

EQUID-DEM: Empowering brand experience design with ergonomics

Aydée Ospina-Nigrinis
Laura Valentina Niño-Fandiño
Laura Nathalia Ávila-Hernández
Karen Lange-Morales

9:00 AM - 5:00 PM

Expanding long-term thinking through life-centred design

Hadas Zohar
Rike Neuhoff

9:00 AM - 5:00 PM

Exploring patient-centeredness ecosystems: a collaborative approach to expand the service design horizon

Stefano Maffei
Massimo Bianchini
Beatrice Villari
Estefania Ciliotta Chehade
Uri Seitz
Michael Arnold Mages
Miso Kim
Paolo Ciuccarelli

9:00 AM - 5:00 PM

Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province

Bojun Hou
Xin Wang

9:00 AM - 5:00 PM

Exploring Storytelling Approach with Service Design to Create Empathetic Experiences for Adolescents Living with HIV: A Case Study

Priyank Sagar
Ravi Mahamuni
Vasundhara Agrawal
Shirish Darak
Vijaya Jori
Sandeep Athavale

9:00 AM - 5:00 PM

Exploring the Systemic and Speculative dimensions into Service Design

Zijun Lin
Beatrice Villari

9:00 AM - 5:00 PM

From ideas to policies, through places:service design-driven prototyping guidelines for urban regeneration

Francesca Foglieni
Francesco Leoni
Laura Cipriani
Stefano Maffei

9:00 AM - 5:00 PM

How can we adapt Service Blueprint for future crises? Lessons learned from government services under COVID-19

Shin Okamoto
Daijiro Mizuno

9:00 AM - 5:00 PM

How Service Design can contribute in the Lifecycle of Online Communities: the Development of the Chinese Service Design Community

Chenfan Zhang
Daniela Selloni
Valentina Auricchio

9:00 AM - 5:00 PM

How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services

Jessica Leão
Teresa Sarmento
Vladimiro Feliz

9:00 AM - 5:00 PM

Hybrid Water Cultures: implications for service relations with diverse water users in Sydney, Australia

Abby Mellick Lopes
Zoë Sofoulis

9:00 AM - 5:00 PM

Implementation of design tools for relational thinking in design for social innovation - a pluralistic perspective from Weitou Village’s oyster reef restoration project

Jixiang Jiang
Yizao Wu
Shu Zhang

9:00 AM - 5:00 PM

Issues integrating urban data and citizen participation

Raquel Cordeiro
Manuela Quaresma
Isabel Froes

9:00 AM - 5:00 PM

Let’s step into each other’s worlds: designing for local transformation processes

Froukje Sleeswijk Visser
Jeroen van Erp

9:00 AM - 5:00 PM

Life events as an approach for service ecosystem design: lessons learned from the Finnish public services

Núria Solsona Caba
Taija Turunen

9:00 AM - 5:00 PM

Local Particularities in Regional Social Innovation: A Case Study of Rural Stay Program in Mungyeong, South Korea

Punyotai Thamjamrassri
Hoyong Kang
Yong-Ki Lee

9:00 AM - 5:00 PM

Local resilience through Design: a theoretical framework for territorial regeneration.

Stefania Palmieri
Mario Bisson
Alessandro Ianniello
Riccardo Palomba
Luca Botta

9:00 AM - 5:00 PM

Meaningful Work Canvas: a visual tool for service designers

Gustavo Barreto
Carla Cipolla
Nathalia C. C. Cristino

9:00 AM - 5:00 PM

Multistakeholder Service Design Framework for Design of Patient Care Pathways - A case of joint management of pain patients in the health, labour and welfare services in Norway

Ashis Jalote-Parmar
Dag Takuro Hara
Ida Guldbrandsøy
Astrid Woodhouse
Karen Walseth Hara

9:00 AM - 5:00 PM

Peeling Back the Layers: Prototyping Systemic Transformation through the Circular Food Innovation Lab

Lily Raphael
Marcia Higuchi
Laura Kozak
Erin Nichols

9:00 AM - 5:00 PM

Place-Based Service Design Through Placemaking and Performance

Ella Björn
Satu Miettinen
Mira Alhonsuo

9:00 AM - 5:00 PM

Potential and pitfalls of using service design to facilitate soundscape thinking in city making

Federico Di Fresco Paganini
Luca Simeone

9:00 AM - 5:00 PM

Proposing organisational usability as an enabler of organisational service design maturity

Lene Nielsen
Olivia Harre
Jose Abdelnour-Nocera
Christina Li

9:00 AM - 5:00 PM

Providing IT services for enterprises through the adoption of Information and communication technologies (ICT) in restricted environments: A Participatory Design process to refine the ‘Telework for people in prisons’ program in Colombia

Luz Alba Gallo

9:00 AM - 5:00 PM

Rapid Service Design for Service Continuity in Pandemic-like Disruptions

Bhaskarjyoti Das
Ravi Mahamuni
Sylvan Lobo

9:00 AM - 5:00 PM

Rapid Service Design Method for Services with Robots in Healthcare Facilities under COVID-19

Satoru Tokkuhisa
Tetsuro Morimoto

9:00 AM - 5:00 PM

Reconsidering (Service) Design in View of Systemic Challenges: Insights from a Quantum Theoretical Perspective

Ingo Oswald Karpen
Melis Senova

9:00 AM - 5:00 PM

Rede Refugia: mutuality and collaboration for the integration of different stakeholders in the refugee crisis

Estevão Cristian da Silva Leite
Tharcisio Fontainha
Placide Ikuba
Híngred Resende
Fábio Soares da Silva
Matheus Henrique Junqueira de Moraes
Luisa Videira Filardi

9:00 AM - 5:00 PM

Reframing services and processes in architectural design

Mariane Garcia Unanue

9:00 AM - 5:00 PM

Service design as a practice of freedom in collaborative cultural producers

Isabela Luiza Molin de Siqueira
Frederick M. C. van Amstel

9:00 AM - 5:00 PM

Service Design for a systemic and dynamic understanding on well-being

Xiaolin Shen
Daniela Sangiorgi

9:00 AM - 5:00 PM

Service design for inclusion and accessibility at higher education institutes

Saksham Panda

9:00 AM - 5:00 PM

Services for drought: the co-creation value of adopting process model as a tool to improve the “Carro Pipa” operation in Brazil

Ana Paula Pereira Maiato Nascimento
Híngred Ferraz Pereira Resende
Tharcisio Cotta Fontainha

9:00 AM - 5:00 PM

Situated knowledges in action. The Nolo Situated Vocabulary

Virginia Tassinari
Francesco Vergani
Ambra Borin

9:00 AM - 5:00 PM

SMOTIES: Scenario-building for creative future solutions in remote places

Annalinda De Rosa
Valentina Auricchio
Vanessa Monna

9:00 AM - 5:00 PM

Social Lab: Toward Value-Driven R&D&I in Collaboration with Citizens

Kentaro Watanabe
Fumiya Akasaka
Yuya Mitake
Kazuhiro Kojima

9:00 AM - 5:00 PM

SOSpesa – Neighbourhood solidarity networks for the recovery, distribution, and valorisation of food surplus

Davide Fassi
Anna Meroni

9:00 AM - 5:00 PM

Staging, co-creating and reframing: a framework to map a community-based project

Nicola Morelli
Antonella Valentina Rinaudi
Laura Sanz Gonzalez
Sofia Santos Melian
Olga Cirocka
Halid Smajlovic

9:00 AM - 5:00 PM

Take-it-back Service: meta-scenario for white-good appliances

Adele Cagnato Conte
Aguinaldo dos Santos
Ana Beatriz Avelino Barbosa
Bheatriz Silvano Graciano
Bruna Andrade
Carolina Daros
Gabriel Lied
Júlio César do Amaral

9:00 AM - 5:00 PM

Teaching Service Design: pedagogical reflections

Lara Salinas
Silvia Grimaldi
Maria Alejandra Lujan Escalante
Hena Ali
Marion Lagedamont
Alison Prendiville

9:00 AM - 5:00 PM

Telemedicine services in Brazil: using service design to analyze experiences

Larissa Farias
Carla Cipolla

9:00 AM - 5:00 PM

The Context of Addressing Power Dynamics in Service Design

Audun Formo Hay
Josina Vink
Mari Suoheimo

9:00 AM - 5:00 PM

The Design as intragroup conflict mediator

Gilberto Mendes
Rita Couto
Apparecida Mamede-Neves
Celso Wilmer

9:00 AM - 5:00 PM

The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

Mariluz Soto
Satu Miettinen
Mira Alhonsuo

9:00 AM - 5:00 PM

The social landscape of Service Design. Exploring the entanglements of the Service Design community on Twitter through social network analysis

Massimo Menichinelli
Amalia de Götzen
Nicola Morelli
Luca Simeone

9:00 AM - 5:00 PM

The transformative role of service design – a case study of a public library

Justyna Starostka
Nicola Morelli
Amalia de Götzen

9:00 AM - 5:00 PM

Towards designing Artificial Intelligence (AI)-based Online Dispute Resolution (ODR) services: The case of +Acordo

Isabela Motta
Maria Julia Lima
Thomaz Ambrosio
Alimed Celecia
Ana Lara Mangeth
Isabella Frajhof
Cesar Cury

9:00 AM - 5:00 PM

Transition Through Handprint Business Design for Eco-Responsible Consumer Solutions

Mirja Kälviäinen
Kati Kumpulainen
Anna Palokangas
Enna Eloranta

9:00 AM - 5:00 PM

Trust in the system and human autonomy in customer service chatbots

Ana Gervazoni
Manuela Quaresma

9:00 AM - 5:00 PM

Unmaking the user journey. Fostering alternative Service Design futures

Stefano Maffei
Chiara Del Gaudio

9:00 AM - 5:00 PM

UX Sustainability: an overview on the sustainability dimension of AI-infused Objects forming product-service ecosystems

Alice Paracolli
Venanzio Arquilla

9:00 AM - 5:00 PM

Virtual Co-creation Workshop: Collaboration Design for Place Innovation

Thiago Gomes de Lima
Sisse Grøn
Ole Broberg
Francisco de Assis Esteves

9:00 AM - 5:00 PM

What is the value of using a non-accessible service for users with disabilities?

Nayara Sardella
Manuela Quaresma

9:00 AM - 5:00 PM

When service design meets social impact: Process and mindset used to contribute to the public policy to reduce the overpopulation in Brazil’s Prison

Renata Martinez
Jessika Lima
Leandro Celes

9:00 AM - 5:00 PM

Who serves who serves you?

Bruno Santos

9:00 AM - 5:00 PM

Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for Strategy Creation for Wicked Problems in Service Design

Sari Kotaniemi
Mari Suoheimo
Satu Miettinen

9:00 AM - 5:00 PM