How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services
Abstract
The unfettered expansion of cities is pushing our environment to the brink, as it faces a slew of unprecedented challenges that are intensifying the already critical issue of climate change. Part of the responsibility is due to the high carbon emissions generated by transport, rising demand for transportation, and an increased digitalized world where e-commerce grows. Mobility patterns changed during the last two and a half years due to the pandemic restrictions and consequent lifestyle changes. This paper focuses on a study in the city of Porto, Portugal. It contributes to an understanding of the main changes in frequency and mobility choices and urban mobility trends for this sector, focusing on sustainable urban mobility. In addition, it seeks to bring the service design lens to the analysis and visualization of the interactions of mobility services before and during the pandemic and propose solutions for a hybrid context characterized by cycles of restrictions and flexibilization of sanitary measures. The findings are a launching pad to implement new business models focused on sustainable new hybrid services.
Keywords
Service Design; Sustainability; Urban Mobility Services; COVID-19
DOI
https://doi.org/10.3384/ecp203085
Citation
Leão, J., Sarmento, T.,and Feliz, V.(2023) How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services, in Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma (eds.), ServDes 2023: Entanglements & Flows Conference, Service Encounters and Meanings, 11-14th July 2023, Rio de Janeiro, Brazil. https://doi.org/10.3384/ecp203085
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
How the COVID-19 changed the urban mobility ecosystem: A perspective for new hybrid services
The unfettered expansion of cities is pushing our environment to the brink, as it faces a slew of unprecedented challenges that are intensifying the already critical issue of climate change. Part of the responsibility is due to the high carbon emissions generated by transport, rising demand for transportation, and an increased digitalized world where e-commerce grows. Mobility patterns changed during the last two and a half years due to the pandemic restrictions and consequent lifestyle changes. This paper focuses on a study in the city of Porto, Portugal. It contributes to an understanding of the main changes in frequency and mobility choices and urban mobility trends for this sector, focusing on sustainable urban mobility. In addition, it seeks to bring the service design lens to the analysis and visualization of the interactions of mobility services before and during the pandemic and propose solutions for a hybrid context characterized by cycles of restrictions and flexibilization of sanitary measures. The findings are a launching pad to implement new business models focused on sustainable new hybrid services.