Take-it-back Service: meta-scenario for white-good appliances
Abstract
The need to change the consumer behavior in relation to the disposal of home appliances promotes a discussion to create a meta-scenario for a take it back service that can create value in the relationship between Waste Electrical and Electronic Equipment (WEEE) consumers and manufactures. This paper presents a study on home appliances' take-it-back service using Internet of Things (IoT) sensors integrated into a collaborative digital platform, focusing on promoting transparency for consumers. The research method was a systematic literature review combined with a range of Service Design Tools. The study first introduces an explanation of reverse logistics and its relationship with the IoT. Service Design tools such as Focus Group, Card Sorting, Tomorrow’s Headlines, and Storyboard, were used for a better understanding of the problem and to support the generation of alternatives process. The insertion of emerging technologies as a key factor to the meta-scenario proposed corroborates with the change in the consumer behavior for sustainability, and it helps the user for better decision-making.
Keywords
service design; take-it-back; Internet of Things; transparency
DOI
https://doi.org/10.3384/ecp203070
Citation
Conte, A., dos Santos, A., Barbosa, A., Graciano, B., Andrade, B., Daros, C., Lied, G.,and do Amaral, J.(2023) Take-it-back Service: meta-scenario for white-good appliances, in Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma (eds.), ServDes 2023: Entanglements & Flows Conference, Service Encounters and Meanings, 11-14th July 2023, Rio de Janeiro, Brazil. https://doi.org/10.3384/ecp203070
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Take-it-back Service: meta-scenario for white-good appliances
The need to change the consumer behavior in relation to the disposal of home appliances promotes a discussion to create a meta-scenario for a take it back service that can create value in the relationship between Waste Electrical and Electronic Equipment (WEEE) consumers and manufactures. This paper presents a study on home appliances' take-it-back service using Internet of Things (IoT) sensors integrated into a collaborative digital platform, focusing on promoting transparency for consumers. The research method was a systematic literature review combined with a range of Service Design Tools. The study first introduces an explanation of reverse logistics and its relationship with the IoT. Service Design tools such as Focus Group, Card Sorting, Tomorrow’s Headlines, and Storyboard, were used for a better understanding of the problem and to support the generation of alternatives process. The insertion of emerging technologies as a key factor to the meta-scenario proposed corroborates with the change in the consumer behavior for sustainability, and it helps the user for better decision-making.