Schedule

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2010
Wednesday, December 1st
9:00 AM

Adapting service design tools to facilitate interdisciplinary research collaborations

G. Teal, School of Design, The Glasgow School of Art, UK
A. S. Macdonald, School of Design, The Glasgow School of Art, UK
P. J. Moynihan, School of Design, The Glasgow School of Art, UK

9:00 AM - 7:00 PM

Alternate reality games and participatory storytelling beyond entertainment: new and more effective ways of triggering and creating communities

Marco Zamarato, via San Giuliano 165, Alessandria 15122 (AL) Italy

9:00 AM - 7:00 PM

Case: Hälsokollen. Design methods for creating services that supports longterm behavioural change

Elin Ankerblad, Apoteket, Sweden
Marianne Norelius, Doberman, Sweden

9:00 AM - 7:00 PM

Case: Innovating implementation and design of services within the public sector

Stuart G Bailey, Dept. of Product Design, Glasgow School of Art, Scotland

9:00 AM - 7:00 PM

Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks

Jussi Haukkamaa, Oulu University of Applied Sciences, Oulu, Finland
Pia Yliräisänen-Seppänen, Rovaniemi University of Applied Sciences, Rovaniemi, Finland
Eija Timonen, Faculty of Art and Design, University of Lapland, Rovaniemi, Finland

9:00 AM - 7:00 PM

Creating Scenarios for Regional Projects: Service design for multifunctional and collaborative food networks

Daria Cantù, Politecnico di Milano – INDACO dept., Italy
Giulia Simeone, Politecnico di Milano – INDACO dept., Italy

9:00 AM - 7:00 PM

Exploring networked innovation; Results of an exploration and the setup of an empirical study

Katinka Bergema, Delft University of Technology, Faculty of Industrial Design Engineering , Delft, The Netherlands
Rianne Valkenburg, The Hague University, University of applied sciences, Centre for Research and Development, The Netherlands
Maaike Kleinsmann, Delft University of Technology, Faculty of Industrial Design Engineering , Delft, The Netherlands
Cees de Bont, Delft University of Technology, Faculty of Industrial Design Engineering , Delft, The Netherlands

9:00 AM - 7:00 PM

Health and social care services for people with complex needs: The importance of context in the design process

Eva-Maria Hempe, Engineering Design Centre, University of Cambridge, UK
Terry Dickerson, Engineering Design Centre, University of Cambridge, UK
P John Clarkson, Engineering Design Centre, University of Cambridge, UK
Anthony Holland, Department of Psychiatry, University of Cambridge, UK

9:00 AM - 7:00 PM

Plan, Design, Explore & Reflect – Customer relevance in bank services through action research

Erik Widmark, Transformator Design Group, Stocholm, Sweden

9:00 AM - 7:00 PM

Service Architecture Review Method

Simon Field, University of Glamorgan Business School, Pontypridd, Wales, UK

9:00 AM - 7:00 PM

Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation

Karine Freire, Universidade do Vale do Rio dos Sinos, Brasil
Daniela Sangiorgi, ImaginationLancaster, Lancaster University, UK

9:00 AM - 7:00 PM

Service Design for tourism SMEs - The concept of service design and its application on the Alpine Zoo in Innsbruck; Austria

Marc Stickdorn, MCI – Management Center Innsbruck, Austria
Anita Zehrer, MCI – Management Center Innsbruck, Austria

9:00 AM - 7:00 PM

Service Design Research: Which direction do we want it to take?

Johan Blomkvist, Department of Computer and Information IDA, Linköpings universitet, Linköping, Sweden
Stefan Holmlid
Fabian Segelström

9:00 AM - 7:00 PM

Service Design: social innovation is our motivation

Sarah Drummond, Snook, c/o Design studio, 167 Renfrew Street, Glasgow, Scotland
Lauren Currie

9:00 AM - 7:00 PM

Service innovation through touch-points: the AT-ONE touch-point cards

Simon Clatworthy, Oslo School of Architecture and Design, Norway

9:00 AM - 7:00 PM

Service Prototyping According to Service Design Practitioners

Johan Blomkvist, Department of Computer and Info Science (IDA), Linköpings universitet
Stefan Holmlid, Department of Computer and Info Science (IDA), Linköpings universitet

9:00 AM - 7:00 PM

Spicing up public journeys - Storytelling as a design strategy

Sandra Viña, Aalto University, School of Arts, Design and Architecture, Finland
Tuuli Mattelmäki, Aalto University, School of Arts, Design and Architecture, Finland

9:00 AM - 7:00 PM

SVID CITY MOVE

Eva-Karin Anderman, SVID – Swedish Industrial Design Foundation
Claes Frössén, SVID – Swedish Industrial Design Foundation

9:00 AM - 7:00 PM

Ten Strategy Paradoxes in Service Innovation and Design

Robert Bau

9:00 AM - 7:00 PM

The concept of value in design practice - an interview study

Katarina Wetter Edman, MFA Industrial Design Business and Design Lab HDK/School of Business, Economics and Law, University of Gothenburg

9:00 AM - 7:00 PM

The design value of business

Stefan Holmlid, Human-Centered Systems, IDA, Linköpings universitet, Sweden

9:00 AM - 7:00 PM

Towards a practical application of innovation theory for financial services firms - a quick step from academy to tooling

åke Freij, IBM Sweden, Stockholm, Sweden

9:00 AM - 7:00 PM

Transformative Services and Transformation Design

Daniela Sangiorgi, ImaginationLancaster, Lancaster University, UK

9:00 AM - 7:00 PM

Workshop: Service design for social innovation: a strategic approach to strengths and weaknesses

Anders Emilson, MEDEA, Malmö Högskola, Malmö, Sweden
Anna Seravalli, MEDEA, Malmö Högskola, Malmö, Sweden

9:00 AM - 7:00 PM